About Your New Employer

• My client is a highly successful and well-known tourism and travel company with offices in Dublin and the UK, operating in Ireland for the past 45 years.
• They specialise in specific types of inbound tourism, including group tours, conferences and events, luxury leisure travel, individual travel and online travel.
• Office based in Dublin 8.
• Hybrid Working (3 days in office, 2 days working from home).
• Mon-Fri, 09.00-17.30.

About Your New German Customer Care Job

• The Account Handling/Customer Services function for Ireland and for some group files for Scotland and the rest of the UK as required within the Northern Europe Groups Department – key to this is to ensure that client group operations
  requirements for the department operate smoothly and in a timely fashion.
• Full utilisation of the Tourplan system to generate all client and supplier communications also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
• Responsibility for operating the Department’s 24 hour emergency phone number on a rotational basis; shared with other Customer Care staff members from the Northern Europe Groups Department.
• Any agreed sales and marketing activities, either in Ireland or in the overseas market place. This could take the form of either desk based activities or direct agent/client
  interaction

What Skills You Need for this German Customer Care Job

• Fluent German and English
• Good knowledge of the Irish and Scottish tourism industry products a distinct advantage
• Third level qualification in Business, Tourism or Languages or relevant experience.

What’s on Offer with this German Customer Care Job

• Salary of €32000.
• Permanent Job.
• Annual Bonus of €2,000.
• 23 Days of Paid Holidays.
• 10 Days of Paid Sick Leave.
• Annual Health Insurance Contribution of €500.
• Annual Pension Contribution of €500.
• Work remotely from any country in the world for up to 60 days per year.

What’s Next for this German Customer Support Job

• Call me, Sandra, in Sigmar on 01 4744608 or email smartin@sigmar.ie for more details or apply through the link below.