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Thoughts on the Market 2018 saw the office support market grow rapidly. As new companies began to prosper, and established organisations continued to expand, so too did the requirements to support those within – whether it was basic admin staff or senior administrative assistants. 2018 also saw an increase in industry specific positions with 40% of companies seeking candidates that come from their respective field. Due to rapid expansion of the market, companies are scrambling for candidates that can hit the ground running with an understanding of technical lingo. Positions predicted to be most in demand for 2019 are team administrative support or team administration coordinator position roles. These roles see candidates supporting a manager/director, but also their entire team with core PA and admin tasks. These roles are also becoming more tech savvy with the growth of new technologies such as diary, flight and hotel booking apps. Candidates experienced with up to date apps will be highly sought after and can demand salaries upwards of €45k. The temporary market saw an uplift of 15% in 2018 a trend which we are predicting will continue in 2019. Short term temp administrators along with longer term temp receptionists are the two areas with the most demand. Salaries In 2019 We have seen salary increases on the junior end of office support roles. While some companies can choose to pay below market rate, they are beginning to realise that they will not attract suitable talent in this candidate-driven market. Throughout 2018, we have seen an increase in the prevalence of counter offers for candidates and at times companies being drawn into bidding wars. As the market continues to tighten up, we unfortunately expect this trend to continue in 2019. In response to this, companies need to bear in mind candidates expectations of the job and ensure they are selling the benefits of their organisation during the interview. Simple things such as introducing a potential candidate to the team to add a personal touch can really make the difference between a candidate accepting a role or going with another competitor. An interesting development to note is the upwards trend of benefit packages, opposed to candidates simply seeking higher salaries. Work life balance appears to be top of the list as candidates have listed flexi-time working options and increased annual leave as their most sought-after benefits. Top Tips for 2019 Putting real thought and time in to your CV layout and content is crucial. Competition for top roles is high so spending time tailoring your CV for each application you are making is time well spent. The best CVs show demonstrated relevant examples of your skill set/experience in clear bullet points. Ensure technical skills are broken down to show your abilities. Also, be careful of using generic words, show your technical skillset off. If you are in between jobs, keep your skills up to date by filling in any unemployment periods with temping or volunteering. Unexplained gaps on your CV can raise a few red flags. Show up! We have noticed a trend of interviews not being rescheduled when cancelled by the candidate. This is not always the case but it’s certainly a tip to bear in mind when you are actively looking for a new role. Looking for an office support job? Check out our latest jobs here
Ireland’s unemployment rate of 5.3% has certainly dramatically improved from near 16% in 2012. More people are working in Ireland than ever, which is very positive. The drive to get more business into the regions and outside the main cities is on-going and working. Pressure on housing relative to other major cities, may be overstated but it is in everyone’s interest to balance employment in regional areas. Salary inflation has been increasing in specific areas (IT, legal/compliance, data security, life sciences, banking) and in many cases experienced double digit percentage increases. Ireland is still relatively attractive to mobile European talent, but there has been pressure on salaries because of unprecedented demand. Benefits are increasingly a consideration for applicants, particularly in the technology world where flexible working is becoming the expected norm rather than a differentiating factor. There is no question that the employers who are winning “talent battles” are really looking at their employee experience and also their applicant experience more closely than ever. Effective employer branding was a novelty a few years ago, but now essential in attracting top talent. The good news is that successful employer branding works and ensures salary inflation is not excessive and hiring new talent is controllable Overall, 2019 looks likely to be an interesting year, but as long as we stay competitive and offer some flexibility, Ireland has every reason to believe we can continue to outperform other countries in the war for talent! 2019 Salary Guides for each discipline: Accountancy & Finance Banking & Financial Services Construction & Property Services HR Insurance IT Legal & Compliance Manufacturing & Engineering Marketing Multilingual Office Support Sales Software Sales Science & Pharma Supply Chain
We’ve all got responsibilities such as working and building a career, running a household and/or raising children which can all be very overwhelming and lead to lots of stress. Here are 10 things you can do to start feeling better and minimising stress: 1. Identify causes of stress What triggers your stressful feelings? Are they related to your workplace, children and family, friendships, finances or something else? Once you’ve identified the trigger, you can get down to the root of your stress and find the best ways to handle it. 2. Recognize how you deal with stress Are you using unhealthy behaviours to cope with work or life stress? For example are you using sleep deprivation, smoking, consumption of alcohol or junk food as a means of coping? 3. Get a good night’s sleep A lack of sleep can result in an increase in stress as a person will not be able to stay focused at work. Sleep deprivation also impairs our decision making ability as we are unable to think clearly. Getting 8 hours sleep a night will help improve a person’s health as you will be able to stay alert throughout the day. 4. Eat a balanced diet Hectic work schedules leave us short on time to prepare healthy meals for ourselves and people then have a tendency to grab fast foods. However eating a balanced nutritional diet will help you stay healthy and keep your brain alert. Deficiency in food nutrients such as lack of vitamin B in the body can result in depression and irritability. Also when a person is under stress, vitamins C and E may be lost. 5. Exercise When you exercise, your brain produces “feel good” transmitters called endorphins. Producing these endorphins will help you deal with stress healthily as people who exercise regularly have more energy. 6. Stay organized It is an overwhelming feeling to think that there are not enough hours in the day. Therefore it is imperative that you manage your time. Come up with a daily plan and keep a diary to keep yourself on track. 7. Do not procrastinate Work piles up when you keep on delaying tasks. There is no use putting off for tomorrow what can be done today. 8. Don’t take on more than you can handle at work Avoid creating your own stress by over-scheduling and failing to say no when too much is asked. Don’t overpromise, and give yourself time to finish the things you do agree to tackle. Don’t be afraid to ask for help/delegate if you can’t meet all the demands placed on you. 9. Ask for support Accepting a hand from supportive friends and family can help you persevere during stressful times. If you continue to feel overwhelmed by stress, you may want to talk to a psychologist who can help you manage stress. 10. Finally, treat yourself When you accomplish a personal goal or finish a project, do something nice for yourself. Go out for a round of golf with friends or take a weekend break with your family. Treating yourself between tasks can help take the edge off and prepare you for the next challenge.
The one question I am always asked when preparing a candidate for an interview is “how do I answer the weakness question?” The worst reaction you can have to this question is to say I don’t have a weakness. Everyone has a weakness and the reason the interviewer is asking this question is to see how you act outside your comfort zone. People often make the common mistake of trying to turn a negative into a positive. An example of this would be I’m a perfectionist or I work too hard. These answers are boring and show the interviewer you have put very little thought into his/her question. Also you are not actually answering the question you’re just trying to put a clever spin on it.Another mistake candidates make is being too honest. Never mention a weakness that you have if it is going to stop you from getting the job. So don’t answer “I’m lazy” or that “I’m always late” as this is not what your potential new employer wants to hear. The trick to answering this is in the same way you would answer any interview question and that’s by preparing your answer in advance. It can be very difficult to talk about your flaws in a stressful situation like an interview so make sure you spend time preparing your answer. These are a few ways to best answer the weakness question: 1. Pick a weakness that is acceptable for the job Don’t pick a skill or requirement that is on the job spec that you don’t have and say it is your main weakness. This will only put doubt into the interviewers head. 2. Pick a weakness that you can develop For this type of answer you might think of an example where you had a weakness but developed it over the course of your time in prior employment. 3. Describe your weakness in a concise way Don’t go into loads of detail on this question. They are asking you your weakness so be brief and don’t come across as negative. A common answer that candidates often use when asked the weakness question is on their delegation skills. Here you can mention a time when you used to have the mentality that only you could do the job but over time you realised that it was actually slowing the work down and by delegating to other staff members the job was done quicker. This answer is perfect to give but it depends on what job you are going for. If you are going for a managerial role where managing and delegating work will be part of your job description then don’t use delegating as your weakness. Every question in an interview is an opportunity for you to sell yourself, so it is important you never miss a genuine opportunity and the weakness question is no different. Treat it like you would any interview questions that you find hard and prepare your answer.
The office support team is comprised of 12 specialist consultants, 9 of whom are National Recruitment Federation (NRF) qualified and 3 NRF Fellows. Our team has an average of 6 years recruitment experience each.
We are fortunate enough to have 3 employees on the office support team who have been here since day one of the company. The team has deep roots and networks within the office and secretarial sector allowing us to maintain the highest of standards for both clients and candidates. Over time we have worked with people as candidates and as clients. This aspect of our service is held in the highest regard as we enjoy over 60% repeat and referred business.
13 Hume St, Dublin D02 F861, Ireland.
39 Fitzwilliam Place, Dublin D02 ND61, Ireland (Sales, Multilingual, Supply Chain)
Tel: + 353 1 4744 600
Fax: + 353 1 4744 641
1 Georges Quay, Cork City, Cork T12 X0DX, Ireland
Tel: +353 21 431 5770
Fax: +353 21 431 6407
4th Floor, Dockgate, Dock Road,
Galway H91 PC04, Ireland.
Tel: + 353 91 563868
14 Sean Costello Street, Athlone, Co. Westmeath, N37 R970
Tel: 090 641 3973
Liber House, Monavalley Business Park,
Tralee, Co. Kerry
Tel: + 353 (0)66 4012325