In-Demand Business Support & Customer Service Skills
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As companies work hard to stay competitive and provide exceptional experiences to their clients, the need for skilled staff in business support and customer service keeps growing. In this article, we'll look at the important skills businesses are looking for.
1. Great Communication
Whether you're talking or writing, it's vital to be clear. Nowadays, good communication also means being good with digital tools. Employers want people who can talk professionally with colleagues, clients, and customers, making sure everyone gets the right information.
Top Tip for interviews: Prepare examples that highlight your proficiency in clear and effective communication. Share instances where you successfully conveyed complex information to non-technical stakeholders.
2. Problem Solving Acumen
In the world of business, problems come up all the time. The ability to think on your feet and adapt to unforeseen circumstances showcases your commitment to delivering results.
Top Tip for Interviews: Prepare specific anecdotes showcasing your problem-solving skills. Describe situations where you identified a challenge, analysed options, and implemented a successful solution.
3. Technological Proficiency
Familiarity with various software, tools, and platforms can significantly enhance your employability. Things like customer relationship systems, project management tools, and data analysis software are just a few examples of technologies that are becoming increasingly integral to business operations. Embracing technology shows you're ready to work in a modern business.
Top Tip for your C.V: List the software, applications, and tools you are proficient in on your C.V. Make sure to also include any certifications or trainings related to these technologies on your LinkedIn profile.
4. Adaptability and Flexibility
The Irish business landscape is always changing, which is why being flexible is so important. Companies want people who can handle change, learn fast, and switch things up when they need to. Being open to new challenges and being willing to upskill can set you apart in a competitive job market.
Top tip for your C.V.: On your CV, talk about times when you changed and helped your team or company grow. For interviews, give examples of when you tried new things or took on jobs that weren't easy for you. Show your ability to thrive in dynamic environments.
5. Speaking Other Languages
Ireland’s strategic position in the European Union has led to an influx of international businesses and customers. If you know languages like Spanish, French, or German, this can be a significant advantage. It means you can talk to more people and understand more clients Multilingualism showcases your cultural awareness and ability to engage with a diverse audience.
Top Tip for your C.V: Include a section that highlights your language proficiencies and any experiences where you effectively used them in a professional setting.
6. Being Kind and Focused on Customers
For jobs where you help customers, being kind is important. If you know what customers want and care about their problems, they'll like your company more. Companies value candidates who prioritize customer-centricity, as it directly impacts customer satisfaction and long-term success.
Top Tip for Interviews: Share stories of how your empathy positively influenced customer interactions, leading to enhanced customer satisfaction and/or conflict resolution.
7. Time Management and Organisation
Knowing how to use your time well and organise things can make you get more done. From arranging meetings to handling administrative responsibilities, these skills demonstrate your capability to juggle multiple priorities and meet deadlines consistently.
Top Tip for interviews: Provide examples of how your strong time management skills helped you meet tight deadlines or manage multiple projects simultaneously.
As the business world in Ireland keeps changing, the demand for proficient business support and customer service professionals remains steady. Cultivating these in-demand skills not only increases your employability but also positions you as an asset to your employer. Whether you're already experienced or just starting out, getting good at these skills can help you find great jobs and help Irish businesses grow, even when they're competing with companies from all around the world.
At Sigmar, we're committed to connecting top talent with businesses seeking excellence in business support and customer service. Get in touch to explore how we can help you thrive in these exciting fields. Email your cv to hello@sigmar.ie or check out current jobs here
