German-speaking B2C Customer Care Representative

Our client in Dublin City Centre are looking to recruit a B2C Customer Care Rep with fluent German.  This will be a Hybrid role so you will be required to be in the office for a minimum of 22 days per quarter

Key Responsibilities:

• • Generate sales leads and convert opportunities into successful sales.
• • Maintain and cultivate relationships with existing and prospective customers.
• • Exceed monthly and quarterly sales targets.
• • Respond to and resolve customer inquiries.
• • Manage accounts and maintain relevant records.
• • Provide daily and weekly reports on progress towards targets.

Who are you?

• • Passionate about Customer Experience.
• • Proven success in a fast-paced sales and support environment.
• • Strong communication skills, including exceptional writing abilities.

Minimum Qualifications:

• • Sales and Client Relationship experience in luxury or exclusive brands (Retail or e-commerce preferred).
• • Proficiency in identifying sales opportunities, including upselling and cross-selling.
• • Customer service experience in luxury hospitality, call center, contact center, or IT support.
• • Familiarity with Salesforce, SAP, and MS Suite.
• • Fluent in English & German (knowledge of another EU language is advantageous).

What's in it for you?

• Starting salary 39k + commission
• Health and Dental Insurance
• Contributory Pension Scheme
• 27 days paid time off (25 days annual leave plus 2 company days)
• 15 days paid sick leave
• A hybrid working policy where you are expected to work from the office for a minimum of 22 days per business quarter
• 40 days’ work from abroad anywhere in the EU