Connecting...

W1siziisijiwmjavmduvmjkvmdkvndqvmtivndm2l0fkb2jlu3rvy2tfmtk0njiymdaylvtdb252zxj0zwrdlmpwzyjdlfsiccisinrodw1iiiwimjawmhg1mdbcdtawm2mixv0

Hire for human instinct in the digital era

W1siziisijiwmjavmduvmjkvmdkvndqvmzavotc3l0fkb2jlu3rvy2tfmtk0njiymdaylvtdb252zxj0zwrdlmpwzyjdlfsiccisinrodw1iiiwinjawedmwmfx1mdazyyjdxq

In an age of big data, analytics and artificial intelligence (AI), relying on instinct, intuition or gut feel may seem like an inferior system when recruiting talent but it may just be the edge you need to recruit the best.

 

We live in the digital era. Artificial intelligence (AI) guides our choices of restaurant, how we get there, and helps us get home later if we need a taxi. We talk about generations Y and Z as digital natives and organisations throughout the world are actively discussing their digital transformation strategies.

It is also having a profound impact on the workplace where everything can be measured and reduced to a series of ones and zeros, and a growing number of activities and processes previously carried out by people are being automated in the drive to reduce costs and improve productivity.

But the digital world is not necessarily a better one. Faster and less prone to error certainly, but better is open to question. And hiring people who will thrive in a given workplace is equally important, according to Sigmar head of European recruitment, Shaun O’Shea. The Sigmar recruitment framework addresses three dimensions, he explains, competency fit, motivational fit, and culture and values fit. It has been tried and tested and proven its worth in successful candidate selection over the years, but it also acts as an indicator for the limitations of technology in the recruitment process.

“I have been in the recruitment business for eight years,” says O’Shea. “Eighteen months ago, we set up the largest tech-nology recruitment hub in Europe here in the middle of Kerry. We lean quite a lot on technology tools, artificial intelligence (AI), machine learning, robotic process automa-tion. I recruit for the technology sector, so I am very pro-technology, but you’ve got to build in human intelligence as well.”

Technology has its limitations, he explains. “When you hear people talking about new technologies, they say they are quicker, more accurate and better. They certainly can be quicker and more accurate but not necessarily better. They lack human instinct, that gut instinct. You can use technology quite a lot for the first two elements of our recruitment framework. You can search for competency matches and so on but there is no questionnaire, AI algorithm or chatbot which can tell if the candidate lives and breathes the values of your organisation.”

That’s where the interview comes in, when people can interact with each other to tell what they are really like. “People want to know what will happen when your backs are up against the wall, when the organisation is in dire straits, is the candidate a person who can be relied on to live and breathe its values. Technology is important, of course and we use all the latest tools. But we are combining technology with human instinct. We are using it to complement our own capabilities.”

No matter how advanced, technologies like AI and machine learning can be prone to the same errors as humans. “They are designed to do what a human or a group of humans will do but will never have human relationship skills and instincts”, he notes.

But they can repeat the same mistakes as humans. In the US, when AI was used in an attempt to overcome unconscious bias in the recruitment process it was actually found to perpetuate it. This was because the algorithms use data on previously successful candidates to hire from the next bunch, thereby repeating and possibly amplifying the behaviour of its human predecessors.

Indeed, in 2018, Amazon ceased using AI assessment of CVs after it was found that the software was biased against those which include the term “women’s”, such as in “women’s team captain”. Again, this was due to trends in the dataset of previously successful candidates.

This is not the only reason to be cautious of an over-reliance on technology. Mistakes are costly, says O’Shea. “The Work Institute published research last year that showed that wrong hires are costing businesses around the world $600 million every year. The average employee in Europe now changes job every 12 months. We have to look at why people leave, and it’s usually because they are not a technical or motivational fit. It’s generally about culture.”

“Every organisation needs to hire the right people for them,” he continues. “Every hiring process should be unique, not off the shelf. Technology should be used as an enabler. It can be used for creating a long list of candidates and identifying a large talent pool. You need human input for short-listing and interviewing. If the recruiter works for the company, they will already know the culture. If it is an external recruiter, they will need to learn the client’s culture. I recently spent three days in Stockholm with a client learning their culture. Before that I was in Berlin and Barcelona.”

It’s not about organisations having a good or bad culture. “I explain to clients that their culture is their culture. They shouldn’t try to hide it or represent the organisation as something that it is not.”

But culture can vary. “It can be different from country to country, office to office, and between sales and production and engineering. You have to understand it, if you are to hire candidates who will be the right cultural fit.”

He concludes by pointing out that the human interaction at interview stage is now critically important to hiring the best people. “The economy is now at full employment and financial, accounting, and technology candidates can have five or six job offers at any one time. It’s a two way process now. Candidates are as much as interviewing the company as they are being interviewed. It’s now almost a question of them hiring the company.”

Mac Giolla Phádraig adds: “You can take the human out of the stone-age, but you can’t take the stone-age out of the human. Certain instincts are hard wired in us all, some in our self-interest; survival, fight or flight, reproduction and others which are altruistic; compassion, tribal instinct and a societal instinct.” Intuition is when you trust your instinct, which is often perceived as being “fluffy” as a decision-making factor when used to recruit. “We should not pit data against intuition, rather we should use our intuition to develop a hypothesis about a candidate and test that with the data in a experiential way at interview. Afterall, instincts are the fundamental drivers of how we behave and how we feel. I for one, would love to see a new recruit display, compassion towards my customers, tribal instincts towards my team and societal instinct towards the world at large. Use your instinct to hire for human instinct.”

 

 

 

Posted by Robert Mac Giolla Phádraig & Shaun O’Shea on 11 March 2020

Related Content

W1siziisijiwmjavmdyvmjuvmtavmduvnduvnzm1l0nvdmlkidetmtawlmpwzyjdlfsiccisinrodw1iiiwindawedi2mcmixv0

Sigmar’s COVID Jobs Initiative Guides ONE in SIX Newly Unemployed in its First Three Months

Sigmar’s COVID Jobs Initiative Guides ONE in SIX Newly Unemployed in its First Three Months

Sigmar Recruitment today announces the impact of its, not for profit, COVID Response Jobs initiative three months after its launch. The online platform was set up as the COVID crisis took hold, and subsequently saw six hundred thousand people lose their jobs. It was set up to connect jobseekers with frontline jobs, offer career advisory services as well as free up-skilling opportunities for the restricted workforce, ultimately to support a more robust and effective recovery. The initiative has since seen: 83,716 jobseekers’ availed of career advisory services ranging from; video interviewing, remote working, digital collaboration, social branding, job hunting in the low-touch economy to traditional advice on interview preparation, and CV content. 10,702 availed of free online upskilling, through learning partner Alison.com. Most common courses completed were in Project Management and MS Excel. 3,010 jobseekers connected with over 200 frontline employers across retail & grocery, catering, healthcare, supply chain, production, security, and warehousing. 900+ jobs advertised over the period. 15,050 jobseekers subscribed on weekly basis for employment insights. Commenting on the initial results, founder of the initiative and Sigmar CCO Robert Mac Giolla Phádraig said; “ We’ve been overwhelmed by the level of engagement amongst jobseekers coming to the site, particularly the quantum availing of the career advisory services, which have been tailor-made to support the remote job search in the current environment. Recruitment has changed significantly in recent months and how jobseekers compete is now very different from what it was. Our career advisory service has helped jobseekers articulate competencies and achievements through a digital recruitment process for a lower touch economy.” “In addition, we are delighted to have supported over 200 frontline employers in a meaningful way and in turn help keep the national infrastructure up and running.” Commenting on the take up of upskilling, Mac Giolla Phádraig added; “We had 10,702 people take up free learning pathways through our partner Alison.com, in subjects such as Project Management, MS Excel, Web development, Data Science, GDPR, Accounting and many more. In addition to skills training, the learning content has been COVID curated for maximum impact across Business Skills, IT Skills, Mental Health, and Personal Development. Thanking partners of the initiative, Mac Giolla Phádraig commented; “When times were at their worst, our partners were at their best. It’s humbling to see how our combined efforts, can touch so many at a time of need and to see the effect of Team Ireland in action.” www.covidresponsejobs.com was created by Sigmar Recruitment, supported by Candidate Manager, Alison.com, The Irish Times, Communicorp and Virgin Media

W1siziisijiwmjavmdyvmjivmdkvntuvndcvmzy5l01pa2ugmi5wbmcixsxbinailcj0ahvtyiisijqwmhgynjajil1d

Sigmar Recruitment Appoints Former MD of Hays Ireland as it Scales Ahead of Anticipated Robust Recovery

Sigmar Recruitment Appoints Former MD of Hays Ireland as it Scales Ahead of Anticipated Robust Recovery

Sigmar Recruitment has today announced the appointment of Mike McDonagh as a Director of the company, as it gears operations towards supporting clients as markets recover. The appointment signals Sigmar’s ambition to build additional capacity as it continues to grow market share. Sigmar has fared better than most recruiters in the Irish market during the COVID crisis and has been at the forefront of industry response, launching https://www.covidresponsejobs.com/; an initiative to mobilise Ireland’s workforce and up-skill the restricted workforce for a more effective recovery. The appointment comes at a time when industry peers continue to retrench and signals Sigmar’s intention to continue to grow market share as green shoots appear. Mike is a highly respected industry leader with a significant pedigree in scaling successful recruitment businesses both in the UK and in Ireland. Most recently, Mike oversaw the growth of Hays Ireland as its Managing Director and previously served as Chairperson of Boardmatch, Ireland’s national corporate governance charity. Mike will join the leadership team to accelerate the growth of the core Irish business in delivering world class recruitment solutions and supporting international diversification. Welcoming Mike’s appointment, Adrian McGennis, CEO, Sigmar Recruitment said: “We are delighted with the appointment of Mike to the senior leadership team here at Sigmar. He has fitted in with the team and culture very smoothly. We knew Mike’s reputation, ambition and experience but our shared values make it an exciting appointment for everyone. It is consistent with our growth plans and whilst many are downsizing, we are delighted to continue to make key hires. Ten years ago, we saw the opportunity in a challenging/changing market to grow the business and because of our strong position and talented team, we see similar opportunities now.” Mike McDonagh commented; “I’m delighted to have joined such a successful organisation as Sigmar, a business I have admired for years for their excellent culture and values. Joining such a brilliant leadership team is a real honour and I’m very excited about helping the whole business realise the considerable opportunities in the market.”