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Grow – Drive Your Business Into its Next Phase of Growth!

drive business growth

On Thursday the 9th of October, Fire Restaurant on Dawson Street provided the setting for a breakfast briefing entitled ‘Grow – Drive Your Business Into its Next Phase of Growth’. The event, organised by Sigmar Recruitment and CurrencyFair, featured three speakers from three relatively young companies who have experienced major expansion since their foundations here in Dublin.

 

The three speakers were: Michael O’Donovan, COO, CurrencyFair; Michael Cunningham CCO, CarTrawler; and Dermot Costello, Head of Operations EMEA, Qualtrics.

 

Sigmar Recruitment’s Robert Mac Giolla Phádraig moderated a discussion between the three companies’ representatives, where the panel outlined the fascinating evolution of their respective companies. The audience were given an insight into what drives these hugely successful organisations and what has helped them to grow and become what they are today.

 

Listening to the speakers, a pattern began to emerge and it was evident that the twin pillars of ‘hiring the right people’ and ‘customer service’ has been inherent to their growth.

 

Hiring the right people

It’s often said in business that employees are a company’s most valuable asset. Each speaker emphasised the importance of hiring people who are the right fit for their company.

 

Michael O’Donovan spoke how it’s crucial to hire the right people for the right roles. CurrencyFair look for candidates with energy, people who will deliver on what they promise to deliver. They like people that are a bit pushy as that usually indicates drive and a will to succeed. Positive people are especially valued as they have the ability to energise those around them.

 

Michael Cunningham talked about how they invest a lot of time and trust in their staff at CarTrawler. 25% of employees were promoted in the last year as part of their growth while 10% of employees are getting their 3rd Level education paid for by the company.  The organisation is very mindful of having people working in roles that they are suited to.

 

Dermot Costello outlined the traits they look for in potential new hires in Qualtrics. They seek out people who are super smart, motivated and possess great interpersonal skills. Crucially though, they also look beyond the here and now when recruiting. Can this person work at two levels above what they’re hiring them for, in the future? Can they pivot? Do they have the ability to scale into different roles as the business is constantly evolving?

 

Customer service

Ensuring that an excellent level of customer service is maintained is a core philosophy of all three companies, and has been a key element in their growth.

 

Michael O’Donovan (CurrencyFair) stressed the value of everyone in the company being very good at customer service. Every new hire spends time working as part of the customer service team so as to get an appreciation of the importance of providing great customer support.

 

Michael Cunningham explained how CarTrawler tailor their service to suit all their different customers. A person hiring a car in Germany may have different needs to a person hiring a car in Ireland.

 

Dermot Costello emphasised how crucial providing top notch customer service is to Qualtrics. They have a policy in place where if a phone rings more than three times, a light goes off. Somebody has to get to that customer. Keeping the customer happy is always at the forefront of their thoughts.

 

Gross takeaways

 

Finally Sigmar Recruitment would like to thank our partners for the event CurrencyFair for their support; our speakers for their insight; and our attendees for battling the rain on the morning.  We look forward to seeing you again at future events.  For more pictures from the morning see https://www.flickr.com/photos/currencyfair/sets/72157648148550189/

Posted by Ruth Tobin on 7 December 2017

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Irish jobs market reaches 20-year high, as office re-entry drives unprecedented levels of recruitment activity

Irish jobs market reaches 20-year high, as office re-entry drives unprecedented levels of recruitment activity

Sigmar Recruitment today reports a record high number of job placements over April, May, and June 2021. The number of placements during this period is higher than any other quarter in the recruitment company’s 20-year history. Current figures are up 6% on the previous record set in 2019 before the pandemic. As one of the largest recruiters in Ireland, Sigmar has offices across the country and is present in all professional sectors. The first half of the year saw strong, consistent growth with job placements breaking all records in the month of May, with June accounting for the second-highest month ever. Commenting on the rebound of the labour market, Sigmar founding Director, Robert Mac Giolla Phádraig says: “The jobs market in Ireland has never been stronger or more buoyant than it currently is. We’re seeing several macro trends converge all at once, which is creating significant churn in the market. Remote working has literally opened up a world of new opportunities no longer bound by location. This is coupled with a rising tide of consumer confidence, as many professionals find themselves in a stronger financial position than before the pandemic. “The last 18 months has asked big questions of us all, and the humdrum of lockdown has created a desire for change which is now resulting in unprecedented numbers of people moving jobs. Employee loyalty is increasingly under question, with remote work being less enjoyable, many workers are now committed to the experience of work over the employer, adding further to the current levels of churn.” IT accounted for one-third of all job placements throughout the quarter, followed in order by Financial Services, Sales & Marketing, Accountancy, Life Science & Manufacturing, Office Support, Public Sector, Construction, Professional Services. Business confidence has also grown steadily over the course of the year, as vaccination gathered momentum. The “low-touch economy” is booming is sectors such as e-commerce, digital, and logistics. Says Mac Giolla Phádraig: “The resurgence of permanent recruitment is somewhat unique to how we’ve rebounded from previous downturns, where we typically saw flexible work return quicker.” Although the vast majority of job placement in Q2 were understandably remote, Sigmar reports that the tide is beginning to change with the majority of employers now committing to hybrid work over the coming three months. Mac Giolla Phádraig advises: “As we now choose our workplaces, at a time when the power dynamic has shifted to the employee, employers need to ensure adequate work practices to reconnect the workforce with the workplace equitably. There is an inherent risk that new workforce inequities may emerge, such as “proximity bias”, where those closest to the centre of influence get greater recognition and therefore promotion opportunities as opposed to remote workers. When it comes to individual contribution the opposite could be argued that remote workers get the benefit of having less in-office distractions and their output is therefore greater.” Mac Giolla Phádraig likens remote work to long-distance relationships, which in many cases don’t work out. “We’ve gone from “living” with our employees in an office environment to long-distance relationships, which often sees commitment recede over time. The context of location also opens up new experiences and possibilities, which are now being explored on a scale never before seen.” He adds, “if we thought the war for talent was tough, just wait for the battle of attrition. It’s now emerging as the number one challenge for businesses across the globe.”