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Grow – Drive Your Business Into its Next Phase of Growth!

drive business growth

On Thursday the 9th of October, Fire Restaurant on Dawson Street provided the setting for a breakfast briefing entitled ‘Grow – Drive Your Business Into its Next Phase of Growth’. The event, organised by Sigmar Recruitment and CurrencyFair, featured three speakers from three relatively young companies who have experienced major expansion since their foundations here in Dublin.

 

The three speakers were: Michael O’Donovan, COO, CurrencyFair; Michael Cunningham CCO, CarTrawler; and Dermot Costello, Head of Operations EMEA, Qualtrics.

 

Sigmar Recruitment’s Robert Mac Giolla Phádraig moderated a discussion between the three companies’ representatives, where the panel outlined the fascinating evolution of their respective companies. The audience were given an insight into what drives these hugely successful organisations and what has helped them to grow and become what they are today.

 

Listening to the speakers, a pattern began to emerge and it was evident that the twin pillars of ‘hiring the right people’ and ‘customer service’ has been inherent to their growth.

 

Hiring the right people

It’s often said in business that employees are a company’s most valuable asset. Each speaker emphasised the importance of hiring people who are the right fit for their company.

 

Michael O’Donovan spoke how it’s crucial to hire the right people for the right roles. CurrencyFair look for candidates with energy, people who will deliver on what they promise to deliver. They like people that are a bit pushy as that usually indicates drive and a will to succeed. Positive people are especially valued as they have the ability to energise those around them.

 

Michael Cunningham talked about how they invest a lot of time and trust in their staff at CarTrawler. 25% of employees were promoted in the last year as part of their growth while 10% of employees are getting their 3rd Level education paid for by the company.  The organisation is very mindful of having people working in roles that they are suited to.

 

Dermot Costello outlined the traits they look for in potential new hires in Qualtrics. They seek out people who are super smart, motivated and possess great interpersonal skills. Crucially though, they also look beyond the here and now when recruiting. Can this person work at two levels above what they’re hiring them for, in the future? Can they pivot? Do they have the ability to scale into different roles as the business is constantly evolving?

 

Customer service

Ensuring that an excellent level of customer service is maintained is a core philosophy of all three companies, and has been a key element in their growth.

 

Michael O’Donovan (CurrencyFair) stressed the value of everyone in the company being very good at customer service. Every new hire spends time working as part of the customer service team so as to get an appreciation of the importance of providing great customer support.

 

Michael Cunningham explained how CarTrawler tailor their service to suit all their different customers. A person hiring a car in Germany may have different needs to a person hiring a car in Ireland.

 

Dermot Costello emphasised how crucial providing top notch customer service is to Qualtrics. They have a policy in place where if a phone rings more than three times, a light goes off. Somebody has to get to that customer. Keeping the customer happy is always at the forefront of their thoughts.

 

Gross takeaways

 

Finally Sigmar Recruitment would like to thank our partners for the event CurrencyFair for their support; our speakers for their insight; and our attendees for battling the rain on the morning.  We look forward to seeing you again at future events.  For more pictures from the morning see https://www.flickr.com/photos/currencyfair/sets/72157648148550189/

Posted by Ruth Tobin on 7 December 2017

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Resignations Surge in September as Offices Re-open

Resignations Surge in September as Offices Re-open

Main Points Q3 record breaking recruitment placement results Highest in 20 years, peaking in September Up 44% for same period in 2020 Job orders in the first half of October are trending higher than any previous single month in company 20-year history The Talent Shortage Economy: Recruitment (for on-site labour and remote skills) is the single biggest threat to the Irish economy War for talent now being fought on two fronts: Battle for Retention internally and the Skills Struggle externally    “The Great Return is causing a Mass Exodus. The reopening of offices in September has prompted a new surge in resignations as Ireland now faces a Talent Crisis. Employers are increasingly requesting in-office presence and Employees are voting with their feet..” says Robert Mac Giolla Phádraig, founding director Sigmar Recruitment:   Sigmar Recruitment today reports a record high number of job placements for Q3 (July, August, September) 2021, up 44% on the same period 2020. The figures released today top previous results recorded in Q2, 2021, with September recording the best single month ever in the 20-year history of Sigmar. Job orders in the first two weeks in October are trending higher than any single full month in the company’s 20-year history.   The first half of the year saw strong, consistent growth with job placements, peaking initially in May. Summer months remained as strong, peaking once more in September. Robert Mac Giolla Phádraig, founding director of Sigmar believes that the request to return to the office in September has caused employees to revolt, as they do not wish to return to pre-pandemic conditions and practices..   Commenting on the tightening of the labour market, Mac Giolla Phádraig says: “Demand for talent has remained at an all-time high for the second quarter in our 20-year history. It was somewhat unusual not to see demand abate over the summer months. Indeed, demand continued to increase over the summer, resulting in September’s record results. The rate of job requests  in the first two weeks of October is unprecedented, indicating continued in Q4 and raises the question of the sustainability of talent supply.   “Remote working has literally opened up a world of new opportunity no longer bound by location which is creating significant churn in the professional skills market. This last 18 months has seen employees demand greater flexibility. The request to return to the office by employers in September has prompted employees to reconsider whether they recommit or resign. Many are resigning.”   Mac Giolla Phádraig likens remote work to long-distance relationships, which in many cases don’t work out. “We’ve gone from “living” with our employees in an office environment to long distance relationships, which often sees commitment recede over time. The context of location also opened up new experiences and possibilities on a scale never before seen. In September, many employers have asked employees to “trial” living together once more, which in some cases leads to a reunion or in others to separation.   "Another factor, on the employee side is that of identity and how what we do makes up part of who we are as individuals. “This last 18 months has asked big questions of us all, mainly how our working lives interact with our lives and how we identify with our working lives. In the absence of a workplace we’ve reassessed the balance between who we are and what we do, resulting in lesser commitment to our working selves and therefore to our employers. Employee loyalty has therefore become increasingly under question with many workers are now committed to the experience of work over the employer, adding further to the current levels of churn.”     Talent Shortage Economy Recruitment for both the on-site and remote talent remains the single largest threat to the Irish economy. Says Mac Giolla Phádraig: ”We are seeing two macro trends converge at once, compounding demand for talent across all sectors – (1) supply of labour and (2)shortage of skills.”   The “high touch economy” for on-site labour in sectors such as construction, logistics, retail and hospitality are currently experiencing severe labour shortages. The disruption to international talent supply chains have caused significant bottlenecks to the supply of labour,  particularly effecting on-site, lower skilled jobs. On-going travel restrictions and pace vaccine rollout continue to impede immigration globally, but as an island nation we are now seeing the impact of this as demand recovers at pace.   The “low-touch economy”, on the other hand, where remote work is viable is experiencing greater churn due to the expansion of opportunity for skilled workers, shift in motivation, identity and desire for flexibility. This is now being experienced more acutely in Ireland as offices re-open and employees now vote with their feet, in choosing to resign over reengaging with employers in many cases. Demand has been particularly strong in IT, Financial Services and Life Sciences.    He adds: “If we thought the war for talent was tough, just wait for the battle of attrition. Retaining workers rather than attracting them is now emerging as the number one challenge for businesses across the globe.”