Service Co-Ordinator - Tuam road, Galway City.
Salary: 30-34k plus pension and free parking. The working hours are 8.30am to 5.30pm, Monday to Friday. 20 days annual leave, increasing with length of service.
Job description:
We have a great opportunity for a Service Coordinator to join our client's team in Galway.
The main duties will include, but are not limited to the following:
- Assist the Service Manager in the day-to-day running of the Service department
- Prepare Estimates for outstanding/ongoing repairs
- Assisting the parts dept when required
- Monitor and relay information from both e-mail and phone enquiries with customers
- Liaise with, and co-ordinate jobs to relevant field service engineers
- Invoice customers in a timely manner with associated paperwork
- Carefully identify customers' needs and provide accurate and complete information to resolve their issues
The ideal candidate should have:
- Experience in a similar role desirable, but not essential
- Previous experience in parts/stores would be a distinct advantage
- Excellent organisation and communication skills
- Basic mechanical knowledge of Plant Machinery or the Motor Trade is highly advantageous
- Be computer literate and proficient in Word and Excel
- Customer service experience is essential
- A positive attitude
- Be a team player and assist other departments where necessary
Experience in a similar role is a clear advantage. There will be some manual lifting required. Full training will be provided.
