Head of Retail
About Your New Employer
- Join a renowned Irish brand with a rich heritage dating back to 1892.
- Celebrated for its craftsmanship and quality, producing luxurious woven products such as throws, scarves, and blankets, along with premium bed linens and homewares.
- The brand values tradition, sustainability, and community, blending timeless design with modern sensibilities. Committed to using natural materials and supporting Irish craftsmanship.
About Your New Job
- Lead day-to-day operations across all retail locations, ensuring standards of excellence in presentation, customer service, and commercial performance.
- Drive KPIs through strong leadership, data-led decision making, and hands-on floor presence when required.
- Identify and implement improvements in operational efficiency, store layout, and team productivity.
- Collaborate with internal teams on visual merchandising, seasonal planning, product launches, and promotional activity.
- Champion a customer-first culture across the business, building on the brand’s reputation for warm, knowledgeable, and authentic service.
- Regularly review customer feedback and service metrics, using insights to drive improvements in-store and online.
- Lead training initiatives to ensure all customer-facing teams reflect brand values and service ethos.
- Set and maintain high standards of visual merchandising, ensuring product stories, seasonal narratives, and craftsmanship are presented with clarity and elegance.
- Create and uphold an inviting, refined in-store ambience, including layout, lighting, music, cleanliness, and overall presentation, to ensure each store feels premium, welcoming, and on-brand.
- Act as a visible leader on the shop floor, modeling service excellence and reinforcing brand behaviors across all locations.
What Skills You Need
- Minimum 5+ years in a senior retail leadership role, ideally with responsibility across multiple sites or a flagship location.
- Experience working within a premium or heritage brand, with a deep appreciation for high-quality product and service.
- Strong operational acumen and commercial awareness with a proven track record of delivering results.
- Confident in using data to drive strategy, performance, and change.
- Inspiring leader and communicator – comfortable presenting ideas, leading meetings, and motivating teams.
Desirable
- Understanding of the Irish retail landscape and consumer mindset.
- Experience in lifestyle, interiors, or luxury gifting sectors.
- Exposure to store fit-outs, retail development, or customer journey mapping is a plus.
What’s on Offer
- A key leadership role in a beloved Irish brand.
- Opportunity to shape and evolve the next chapter of brand retail and brand experience.
- Competitive salary and benefits.
- Creative, collaborative, and supportive work environment.
What’s Next
Apply now by clicking the “Apply Now" button or call me, Kerry Legh on 091 455 302. If the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.