Job Title: Complaints Officer

Location: This job opportunity is based in Galway City with generous hybrid working on offer (3 days from home, 2 days in the office).

About Your New Employer:

• Join a global market leader in Insurance with offices in Galway City.
• Hybrid working job opportunity of 2 days per week in the Office.
• Monday to Friday office hours.
• Join 100+ employees with a great working culture and company benefits including; Quarterly employee rewards, 20% discount on products, Bonus, Travel Pass, Health Insurance Discount, Sports and Social, Bike to Work scheme.
• You will be joining a small team of experienced Complaints Officers and there will be a lot of support and training for the successful applicant. Prior experience with dealing with Claims complaints is essential.

About Your New Job

• As a Complaints Officer, you will independently manage and resolve both straightforward and complex customer complaints within a small close-knit Insurance Complaints Team.
• You will investigate escalated issues by thoroughly reviewing call recordings, provider records, and internal case notes.
• You will evaluate disputes, communicate decisions with empathy, and maintain accurate complaint records.
• You will implement corrective actions, conduct root cause  analyses, and make recommendations for future process improvements and training.
• You will work closely with internal departments and external stakeholders.

What Skills You Need for this Job

• An up to date APA or CIP Insurance accreditation is essential. If you are returning to work or returning to Ireland from abroad and your Irish APA/CIP qualification has lapsed, we may be able to consider your application. 
• Experience delivering exceptional customer experiences in a regulated environment. This could be in either Insurance or in other areas of Finance.
• Good written and verbal communication, problem-solving, and organizational skills.
• Proven ability to manage complaints confidently and work both independently and as part of a team.
• Proficiency in MS Office applications.

What's on Offer

• Competitive salary range: €31,000 – €40,000 plus 1.5k bonus.
• Hybrid working model: enjoy the flexibility of remote and onsite work.
• Quarterly rewards, service days, sports & social club, bike to work scheme, travel pass.
• Opportunities for training, development, and career progression in a global organization.

What's Next

Apply now for this job by clicking the “Apply Now” button or contact me for more information at louisa@sigmar.ie.