Job Title: German Speaking Customer Service Representative
Contract type: Full time and Permanent
Hours: Monday – Thursday 9am – 5:30pm and Fridays 9am-4pm. No week-ends.
Salary: €29,400.00
Benefits: After 6 months, employees are entitled to Laya Healthcare. There is also an annual bonus, free parking, the option to "buy" additional annual leave and the option to join the company pension scheme.
Hybrid working policy: For the first 6 months, employees work on-site with the option to then apply for hybrid working 1 - 3 days from home. This depends on individual performance.
Training and Support: The training and support given is excellent, with two department Trainers, a Team Lead and a team of 50+ Customer Service Representatives, there will always be someone on hand to support new starters.
German Speaking Customer Service Rep Job Summary:
- Our client is seeking a Customer Service Representative to work in the customer service department handling Global AND German customer queries.
- You will deal with queries via; Telephone, E-mail and Chat. You will predominantly be assisting customers and partners based in German speaking countries.
German Customer Service Rep Job Duties:
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to; order queries, price queries, complaints, queries, refunds etc.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
- Representing the company in a professional, courteous, and efficient manner
- Complete documentation to in-house standards and be compliant with all in-house procedures.
- Reporting to the Customer Service Team Leader and working within a team of 50 Customer Service Representatives.
QUALIFICATIONS
- Fluency in spoken and written English and German.
- Minimum 1 years’ experience working in a Call Centre or Customer Service environment.
- Good communications skills.
- Excellent telephone and customer service skills.
- This role may suit German speaking applicants that have worked in Customer centric environments, either face to face or office based.
Please feel free to apply or you can e-mail me at louisa@sigmar.ie for further details.
