Customer Service Representative (Night shift)
About Your New Employer
- Be part of a dynamic global team—work in an environment that values professionalism and continuous development.
- The company is committed to excellent service, supporting employees with competitive benefits and clear career progression.
- You’ll join an organization known for its high-quality products, customer focus, and a workplace where your contribution is recognized.
About Your New Job
As a Customer Service Representative, you will:
- Handle global customer inquiries and resolve issues related to company products, including complaints, queries, and refunds.
- Respond efficiently and effectively to customer and employee questions or concerns, ensuring all interactions are professional and courteous.
- Maintain thorough knowledge of company facilities, products, promotions, policies, and procedures to deliver accurate information.
- Complete all documentation to internal standards and comply with company procedures, working safely at all times.
- Report directly to the Customer Service Team Lead.
You will work Monday to Friday, 5:00pm – 1:00am, with a 20% shift premium.
What Skills You Need
- Fluency in spoken and written English.
- 2+ years’ experience in a Call Centre or Customer Service environment.
- Strong communication and excellent telephone/customer service skills.
- Native language fluency in an additional language is a plus, but not required.
What's on Offer
- Competitive salary with 20% shift premium.
- Opportunities for career growth and internal advancement.
- Work in a supportive, global environment that values employee development.
What's Next
Apply now by clicking the “Apply Now" button or calling Kerry Legh on 091 455 302. If the position doesn’t quite fit, but you’re looking for something similar, please get in touch. We have a variety of opportunities in Customer Service and related fields.