Complaint Officer

About Your New Employer

• Join a global market leader in insurance with offices in Galway City.

About Your New Job

• As a Complaint Officer, you will independently manage and resolve both straightforward and complex customer complaints within regulatory guidelines.
• You will investigate issues by thoroughly reviewing submissions, call recordings, provider records, and internal case notes.
• You will objectively evaluate disputes, communicate decisions with empathy, and maintain accurate complaint records.
• You will implement corrective actions, conduct root cause & trend analyses, and make recommendations for process improvements and training.
• You will work closely with internal and external stakeholders, supporting the department and company strategy.

What Skills You Need

• APA accreditation is required; a CIP accreditation is an advantage.
• Experience delivering exceptional customer experiences in a regulated environment.
• Strong written and verbal communication, problem-solving, and organizational skills.
• Proven ability to manage complex cases confidently and work both independently and as part of a team.
• Proficiency in MS Office applications.

What's on Offer

• Competitive salary range: €31,000 – €40,000.
• Hybrid working model: enjoy the flexibility of remote and onsite work.
• Quarterly rewards, service days, sports & social club, bike to work scheme, travel pass.
• Opportunities for training, development, and career progression in a global organization.

What's Next

Apply now by clicking the “Apply Now” button or contact me for more information at louisa@sigmar.ie.