Complaints Officer

Galway City

About Your New Employer:

• Join a global market leader in insurance with offices in Galway City.
• Hybrid working model of 2 days per week in the Office.
• Monday to Friday office hours.
• 100+ employees with a great working culture and company benefits including; Quarterly employee rewards, 20% discount on products, Travel Pass, Health Insurance Discount, Sports and Social, Bike to Work scheme.

About Your New Job

• As a Complaint Officer, you will independently manage and resolve both straightforward and complex customer complaints within a small close knit Complaints Team.
• You will investigate issues by thoroughly reviewing call recordings, provider records, and internal case notes.
• You will evaluate disputes, communicate decisions with empathy, and maintain accurate complaint records.
• You will implement corrective actions, conduct root cause  analyses, and make recommendations for process improvements and training.
• You will work closely with internal and external stakeholders.

What Skills You Need

• An up to date APA accreditation is essential and a CIP accreditation is an advantage.
• Experience delivering exceptional customer experiences in a regulated environment. This could be in either Insurance or in other areas of Finance.
• Strong written and verbal communication, problem-solving, and organizational skills.
• Proven ability to manage complaints confidently and work both independently and as part of a team.
• Proficiency in MS Office applications.

What's on Offer

• Competitive salary range: €31,000 – €40,000.
• Hybrid working model: enjoy the flexibility of remote and onsite work.
• Quarterly rewards, service days, sports & social club, bike to work scheme, travel pass.
• Opportunities for training, development, and career progression in a global organization.

What's Next

Apply now by clicking the “Apply Now” button or contact me for more information at louisa@sigmar.ie.