Job Title: Client Co-ordinator
Location: Clonshaugh (Office-based, 5 days per week)
Company: M&E Services Company
Reporting to: Account Manager
Role Overview
The Client Co-ordinator plays a key role in supporting the delivery of maintenance and service contracts within the M&E business. Acting as the central point of coordination between the Helpdesk, Account Manager, service engineers, subcontractors, and clients, this role ensures smooth operational delivery, effective site access arrangements, and high levels of client satisfaction.
While the business operates a customer helpdesk that logs incoming service calls, this role is primarily client-focused, ensuring that planned and reactive works are efficiently coordinated and communicated.
Key Responsibilities
Client & Account Support
Act as a key point of contact for designated clients, building strong and professional working relationships
Support the Account Manager with day-to-day coordination of service and maintenance activities
Assist with contract administration and ensure service delivery aligns with client agreements and SLAs
Coordination & Scheduling
Coordinate site access for engineers and subcontractors, including permits, inductions, and access arrangements
Liaise with subcontractors to arrange attendance for planned maintenance and remedial works
Ensure all visits are scheduled, confirmed, and communicated effectively to all parties
Helpdesk & Internal Liaison
Work closely with the Helpdesk team to progress logged service calls
Monitor job statuses to ensure timely completion and escalation where necessary
Provide updates to clients and the Account Manager regarding progress, delays, or issues
Documentation & Administration
Maintain accurate records on the helpdesk / CAFM system
Ensure all service documentation, reports, and compliance records are received and filed correctly
Assist with preparation of reports for clients and internal stakeholders
Health, Safety & Compliance
Ensure subcontractors and engineers meet required compliance and site requirements
Support the coordination of RAMS, permits, and site documentation as required
Skills & Experience
Essential:
Previous experience in a coordination, administration, or client support role (ideally within M&E, facilities management, construction, or engineering)
Strong organisational and multitasking skills
Excellent communication skills, both written and verbal
Ability to liaise confidently with clients, engineers, and subcontractors
Proficient in Microsoft Office (Word, Excel, Outlook)
Desirable:
Knowledge of M&E or facilities maintenance environments
Experience supporting Account Managers or contract teams
