Service Support Manager

About Your New Employer

• Join a mission-driven national service that provides independent advocacy and safeguarding for older people and vulnerable adults across Ireland.
• Work for a respected organisation renowned for its independence, rights-based approach, and impactful policy advocacy, supporting over 12,000 people annually.
• Contribute to the next phase of development as services expand to support survivors of institutional abuse and respond to significant legislative reform in Ireland’s health and social care landscape.
• One year FTC

About Your New Job

As Service Support Manager, you will:

• Lead, coordinate, and support the delivery of information, support, and independent advocacy services at a national scale, ensuring high performance and compliance with legislative and quality standards.
• Manage multidisciplinary teams, drive continuous improvement, and provide strategic oversight of safeguarding activities across the organisation.
• Represent the organisation in key external forums and collaborations, acting as a spokesperson and advocating for system-level policy reform.
• Oversee both operational excellence and strategic planning, leveraging data and research to inform service innovation and support evidence-based advocacy.
• Provide leadership in survivor engagement, guiding trauma-informed projects and ensuring their insights inform policy, service delivery, and organisational learning.

What Skills You Need

• Postgraduate qualification in Management or another relevant field (essential).
• Minimum of 5 years in senior leadership within advocacy, health, social care, or related sectors.
• Proven experience managing multidisciplinary teams and complex organisational functions.
• Deep knowledge of the Irish health, social care, and safeguarding environment, as well as advocacy principles, rights-based and trauma-informed practice.
• Demonstrable skills in strategic thinking, communication, negotiation, and influencing senior stakeholders.
• Strong ICT literacy (CRM systems – e.g., Salesforce) and analytical skills for data-driven decision making.
• Experience with vulnerable adults, older people, and/or survivors of institutional abuse is highly desirable.

What's on Offer

• Salary: €60,000 - €70,000 per annum.
• 25 days annual leave and robust pension benefits (auto-enrolment to My Future Fund in 2026; PRSA with increasing employer contributions).
• Deep personal and professional development: contribute at a senior level to an organisation at the forefront of advocacy and safeguarding in Ireland, shaping real policy and legislative change.

What's Next

To apply, please send a copy of your most up to date CV and Cover Letter to cgallagher@sigmar.ie.

If you are driven by making a difference and ready to use your strategic leadership skills where they matter most, we want to hear from you. Apply now!