Location: Co. Wexford
Working model: Flexible hybrid - 3 days in the office and 2 days working remotely
About Your New Employer
Join a growing organisation operating in the renewable energy sector, where you will have a key role in shaping and developing the Solar Service Department.
This is an excellent opportunity to:
- Lead a close-knit team of two Service Technicians.
- Take ownership of the daily operation and performance of the service function.
- Help develop proactive servicing and Operations & Maintenance initiatives.
- Improve customer satisfaction, operational efficiency and service delivery.
- Work in a flexible hybrid environment based in Co. Wexford.
About Your New Job
As Solar Service Manager, you will be responsible for the day-to-day operation of the Solar Service Department. You will ensure that maintenance, fault-finding, warranty and service work is delivered safely, efficiently and to a consistently high standard.
Your responsibilities will include:
- Manage and schedule the Service Technician team to ensure efficient service delivery and rapid customer response.
- Oversee service requests from initial triage through to completion, prioritising emergencies and minimising backlogs.
- Act as the main customer contact, providing technical support and regular service updates.
- Coordinate quality audits, O&M appointments, equipment, spare parts and subcontractors.
- Lead, coach and support technicians, including assistance with technical fault diagnosis.
- Monitor service performance, develop KPIs and report on departmental results.
- Identify recurring issues and implement process improvements, automation and proactive maintenance initiatives.
- Support the growth of new revenue streams through proactive servicing and O&M services.
- Maintain high standards of health and safety, compliance and service documentation.
What Skills You Need
To apply, you will need:
- At least two years’ Experience managing, scheduling or coordinating field service operations is essential.
- Strong planning, organisational and prioritisation skills.
- Excellent communication and customer relationship management abilities.
- Effective problem-solving and decision-making skills, especially under pressure.
- Experience using service management software, such as Zoho Desk.
- Analytical, KPI-focused and commercially aware.
- Strong leadership and people-management skills.
- Understanding of warranty management and service contracts.
Experience in solar PV, electrical, renewable energy or building services would be desirable, as would a solid understanding of fault-finding and maintenance principles.
What's On Offer
- 23 days’ annual leave.
- Hybrid working model.
- Laptop, phone and keyboard provided.
- Employee Assistance Programme.
- Pension Contribution Scheme.
Interview Process
The interview process consists of two rounds.
What’s Next
If you have field service coordination experience and are ready to take the next step into a Service Manager role within the renewable energy sector, apply now by emailing ebowen@sigmar.ie or call me on 01 474 4627.