Service Coordinator

Mallusk
£13.50 per hour + DOE
Monday - Thursday: 7:30am - 5:00pm | Friday: 7:30am - 4:00pm (41.5 hours per week)

Keep Operations Running. Deliver Exceptional Service.

We're seeking a highly organised and proactive Service Coordinator to join a busy operational team in Mallusk. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, coordinating multiple priorities, and delivering outstanding service to customers and colleagues alike.

The Role

As Service Coordinator, you will play a vital role in ensuring servicing, maintenance and repair activities are scheduled efficiently while supporting the smooth day-to-day operation of the depot.

Key Responsibilities

• Coordinate and prioritise repair, maintenance and service workloads.
• Schedule work for service teams and provide availability updates to internal stakeholders.
• Produce and maintain service and repair reports.
• Ensure all service documentation is completed accurately and processed efficiently.
• Manage parts and stores requests to support operational requirements.
• Handle customer enquiries via telephone and email, providing a professional and responsive service.
• Liaise with customers regarding repairs, servicing and equipment-related queries.
• Ensure internal procedures and compliance requirements are followed at all times.
• Provide general administrative and operational support as required.

About You

• Previous experience in an administration, service coordination or customer support role.
• Strong IT skills with experience using CRM, ERP or similar business systems.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and deadlines in a busy environment.
• Strong communication and interpersonal skills.
• Self-motivated, dependable and proactive with a positive approach to work.
• Experience within engineering, construction, plant hire, logistics or a related sector would be advantageous.

What's on Offer?

• Competitive hourly rate of £13.50 per hour + DOE
• Permanent, full-time opportunity
• Supportive and established team environment
• Varied role with responsibility and autonomy
• Opportunity to develop and progress within a growing business

Interested? Apply today with your CV and take the next step in your administration and coordination career.