The Role:
Reporting to the Chief Executive, the Service Support Manager provides strategic and operational leadership to ensure high quality, rights based, safeguarding, advocacy and support delivery services, especially with vunerable adults and those with Institutional abuse. You will also work closely with regional managers, supporting both frontline delivery and system wide improvements.
Key Duties in the Job:
Service & Organisational Leadership
- Support and coordinate national information, support, advocacy and safeguarding services
- Monitor service quality, outcomes and timeliness across all service streams
- Translate strategic priorities into effective service plans and measurable outcomes
Chair and manage internal service management and assurance processes
Safeguarding Practice
- Provide strategic oversight of safeguarding across the organisation
- Promote a culture of vigilance, dignity, respect and early risk identification
- Ensure safeguarding learning informs organisational practice, policy and advocacy
Working with Vulnerable People
- Ensure services are responsive to the needs of older people, healthcare patients and other vulnerable adults
- Provide leadership oversight of supports for survivors, ensuring all work is trauma informed and rights based
- Embed lived experience into systemic advocacy, research and policy development
Research, Policy & Systemic Advocacy
- Lead the identification of systemic issues emerging from casework and safeguarding
- Oversee research initiatives and policy submissions aimed at legislative and service reform
- Represent organisation in national forums, consultations and cross sector collaborations
Communication & External Engagement
- Support the CEO in managing senior stakeholder relationships
- Ensure clear, coherent and accurate internal and external communications at all times.
Essential Experience & Knowledge
- Postgraduate qualification in management or a relevant field
- At least 5 years’ senior leadership experience in healthcare, social care, advocacy or a related sector
- Significant experience working with vulnerable adults, older people or within social services
- Strong understanding of the Irish health, social care and safeguarding landscape
- Knowledge of trauma informed, rights based and advocacy led approaches
Experience managing multidisciplinary teams and complex service functions
Key Skills & Attributes
- Strategic thinker with the ability to translate vision into action
- Calm, emotionally intelligent and resilient under pressure
- Excellent communicator, able to influence at senior and national levels
- Strong analytical skills and confidence using data to inform decisions
- Deep respect for autonomy, dignity and the lived experience of others
If you are motivated by purpose, comfortable with complexity, and committed to improving systems for people who are often unheard, please do APPLY with a CV and Cover Letter explaining your background and why you would be great for this role.
Closing date: around Friday 1 May 2026
