Senior Customer Care Executive
About Your New Employer
- Our client is a leader in premium corporate transport and luxury services, supporting VIP clients and major events across Ireland and internationally.
- Join a dynamic, high-performing operations team committed to service excellence, attention to detail, and constant innovation.
- Enjoy the excitement of working at the intersection of luxury hospitality, logistical coordination, and event support.
About Your New Job
- As Senior Customer Case Executive, you will expertly manage a shared inbox, responding to urgent and high-priority requests from a distinguished client base.
- You will act as a key point of contact between clients and operations, handling each request with discretion and professionalism.
- You will coordinate complex travel arrangements, manage booking logistics, and work directly with the dispatch team to ensure every detail is executed perfectly.
- Expect a fast-paced environment with shifting priorities, problem-solving, and a high level of ownership.
What Skills You Need
- 2–3 years’ experience in executive customer service, fast-paced administration, logistics, event coordination, or premium hospitality.
- Strong attention to detail, proven organisational skills, and the ability to manage multiple priorities efficiently.
- Exceptional communicator who thrives under pressure and demonstrates accountability and initiative.
- Comfortable with bespoke or scheduling software (training provided).
- Able to commute to Santry, Dublin 17 (Hybrid: 3 days onsite, 2 days remote).
What's on Offer
- Salary: €45,000
- Pension: 1.5% initially, rising to 3%
- 20 days’ annual leave
- Free onsite parking
- Hybrid working model (3 days onsite, 2 days remote) in a well-connected location
- Opportunity to work with elite clients and gain expertise in luxury service and event management
What's Next
Apply now by clicking the “Apply Now" button or contact cgallagher@sigmar.ie with a copy of your CV for a confidential chat. If this role isn’t quite right, but your background fits the bill, please get in touch—other roles may be available!
