Reception Officer
Location: County Limerick
Contract: Temporary initially, with the potential to become permanent
Work pattern: On-site
Working hours: 20 hours per week initially; full-time hours of approximately 9:00am–5:30pm if made permanent
A supportive accommodation service is hiring a Reception Officer to provide day-to-day welfare and support to residents. This is not primarily an administrative reception role. Instead, the position focuses on helping residents access essential services, identifying support needs and promoting their wellbeing, dignity and integration.
About Your New Employer
You will join a resident-focused accommodation service committed to providing a safe, respectful and supportive environment.
This opportunity will allow you to:
- Make a meaningful difference to the wellbeing and daily lives of residents.
Support residents in accessing healthcare, education, counselling, community services and other essential supports. - Work closely with an internal welfare team and a wide range of external healthcare, community and support organisations.
Build relationships with local services and help residents engage with the wider community.
About Your New Job
As the Reception Officer, you will provide practical support to residents and help them access appropriate services. You will identify emerging needs, support vulnerable residents and work collaboratively with internal and external stakeholders.
Your main responsibilities will include:
- Supporting residents with access to healthcare, education, family support, counselling, community services and other relevant supports.
Identifying vulnerable residents and recognising emerging or previously unidentified support needs. - Developing and implementing integration plans to help residents access appropriate services and engage with the local community.
- Building relationships with local healthcare providers, schools, colleges, charities, volunteer organisations, community groups, religious organisations and sporting clubs.
- Liaising with national support organisations and other relevant service providers.
Providing information, signposting residents and making appropriate referrals.
Responding to residents’ needs, queries and complaints in a compassionate, respectful and dignified manner. - Working closely with the internal welfare team and promptly reporting emerging needs, safeguarding concerns or other issues.
- Promoting the safety, wellbeing, dignity and equal treatment of all residents.
Maintaining confidentiality and following all relevant policies, procedures, health and safety requirements and professional standards.
What You Need
Essential
- A Level 7 qualification in Social Care or an equivalent relevant discipline.
A compassionate, patient and proactive approach to supporting vulnerable individuals. - Strong interpersonal and communication skills, with the ability to engage respectfully with people from diverse backgrounds.
- The ability to identify support needs, provide appropriate information and make effective referrals.
- A commitment to confidentiality, professional boundaries, dignity and equal treatment.
- Garda vetting is required for this position.
Nice to Have
- Previous experience in social care, mental health, resident support or care planning.
- Experience working in a regulated care or support environment.
- Experience supporting people from diverse cultural or social backgrounds.
- Knowledge of local community, healthcare or voluntary support services.
What’s on Offer
- Temporary Reception Officer position working 20 hours per week initially.
- Potential for the role to become permanent and full-time.
- The opportunity to make a direct and positive impact on residents’ wellbeing and integration.
- Staff meals.
- VHI and pension scheme.
- Ongoing training and professional development.
- A varied, people-focused role involving collaboration with healthcare, community and support organisations.
Right to Work
Applicants must have full permission to work in Ireland. Visa sponsorship is not available for this role.
What’s Next
Apply now by clicking the “Apply Now” button or contact Niall Holmes on 021 484 5132 for more information. If this job isn’t quite right but you are looking for something similar, please get in touch – we have multiple permanent and temporary roles available.