Sigmar are delighted to be exclusively working on this excellent Operations Manager role. This is an innovative company specialising in the supply of high specification products to a diverse client base. The Operations Manager is a key leadership role, with the primary focus of ensuring the effective realisation and delivery of sales—on time and to a high quality. This is a full time permanent role and you will be based mainly between sites in Kells and Belfast, with some occasional visits to sites in Dublin.
You will be responsible for a continued focus on maintaining and improving the effectiveness and efficiency of operational execution to support current and future business growth. The role holder will manage a team of 10–15 reports across three core areas:
- Sales Administration
- Procurement
- Warehousing and Inventory / Stock Management
Key Responsibilities
1. Procurement
- Execute daily demand signals to place orders across a wide supply base in line with new sales demand.
- Manage open order books with all suppliers, focusing on On-Time Delivery (OTD) and the escalation of priority materials.
- Oversee the delivery of products from suppliers to warehousing, including managing documentation, customs, and logistics.
- Maintain accurate system data regarding pricing, product specifications, and stock holding.
- Continuously review inventory levels against forecasted demand to balance lean stock holding with customer fulfillment.
2. Sales Administration
- Ensure the accurate and timely processing of customer quotes, orders, invoicing, and required documentation.
- Oversee customer account management, credit control liaison, and dispute resolution.
- Improve efficient sales support processes and systems (CRM, ERP) to enable the external sales team to drive growth.
3. Warehousing & Logistics
- Oversee all warehousing operations (currently two facilities), focusing on picking, packing, and Goods Inwards/Outwards.
- Ensure all physical transactions are accurately reflected in business systems.
- Ensure warehouse operations comply with stringent storage requirements, including controlled environment standards, batch traceability, and expiry management.
- Maintain robust inventory processes, including regular stock audits and cycle counts.
- Manage third-party logistics (3PL) relationships to ensure timely shipping.
4. Leadership & General Management
- Ensure all activities meet safety and regulatory standards (e.g., ISO 9001, 14001).
- Drive a routine operational cadence to monitor daily, weekly, and monthly performance.
- Foster a culture of relentless execution and data-driven decision-making.
- Communicate effectively with key stakeholders to resolve challenges in a rapidly growing business.
- Provide Senior Leadership with clear management information (MI) regarding performance and improvement areas.
- Manage operational budgets, identifying variances and maintaining fiscal control.
- Manage, inspire, and grow the team through structured training and development.
Experience
- Minimum 3 years’ experience in an operations management or leadership role with multi-functional responsibility across a multi-site operation.
Knowledge & Skills
- Proven experience managing teams across multiple operational departments.
- Expertise in using data to drive management information and business decisions.
- Industry-recognized problem-solving or continuous improvement qualifications (e.g., Lean Methodologies, Six Sigma, 5Y, 8D).
- High proficiency in using business information systems to manage operational execution.
- Direct experience with Sage, SAP, Microsoft Dynamics, or similar ERP systems.
