Helpdesk Administrator
About Your New Employer
- Our client is a leading specialist in mechanical, electrical, and HVAC control systems in Ireland.
- With over 40 years of experience, they focus on energy savings and sustainability, providing a complete package of preventative maintenance services.
- Their help desk operates nationwide 24/7, ensuring the highest standards of service without disrupting building operations.
- Fully Office based, Monday - Friday in Dublin 17.
About Your New Job as a Helpdesk Administrator
- Answer calls and emails from clients and action responses to emergency callouts, liaising with staff and mobile engineers.
- Process and centrally store data associated with service calls and programmed service visits, including daily sign-offs.
- Schedule maintenance visits and deal with access issues, liaising with specialist sub-contractors to ensure they meet client specifications.
- Issue maintenance and daywork (callout) invoices ensuring they conform to client requirements.
- Work with the operations manager and director to develop improvements in the operation of the helpdesk.
- Maintain training records for all engineering staff and issue risk assessments and safety documentation.
What Skills You Need as a Helpdesk Administrator
- Experience in helpdesk, facilities coordination, with knowledge of managing third-party sub-contractors on-site is essential
- Knowledge of facilities/construction is essential
- Strong customer service and communication skills to handle client demands and escalations effectively.
- Proficiency in MS Office, Excel, and data entry to manage and update logs and systems.
- Ability to work under pressure in a fast-paced environment, prioritizing tasks and ensuring attention to detail.
What’s on Offer?
- Salary €35,000 - €40,000.
- Benefits include 20 days of holidays and a Christmas bonus.
- Full training provided to ensure you are well-equipped to handle the role.
- Working hours are 35 hours per week, with shifts from 8 AM to 4 PM or 9 AM to 5 PM.
What’s Next?
- Apply now by sending your CV to cgallagher@sigmar.ie.
