Helpdesk Administrator – Dublin North
About Your New Employer
- Join a dynamic and supportive team dedicated to providing top-notch client support.
- Work with a company that values innovation and continuous improvement.
- Be part of a collaborative environment where your contributions are recognized and valued.
About Your New Job
- Ensure the smooth running of the Helpdesk: Work as part of the helpdesk support team to manage client interactions and resolve issues efficiently.
- Client Communication: Answer calls and emails from clients, and coordinate emergency callouts with staff and mobile engineers.
- Data Management: Process and store data related to service calls, maintenance visits, and daily sign-offs.
- Scheduling and Coordination: Schedule maintenance visits, manage access issues, and liaise with specialist sub-contractors to ensure compliance with client specifications.
- Documentation and Reporting: Ensure maintenance reports and paperwork meet standards, issue maintenance and daywork invoices, and manage risk assessments and safety documentation.
- Operational Support: Work with operations managers to improve helpdesk activities and maintain training records for engineering staff.
What Skills You Need
- Excellent Communication Skills: Ability to liaise effectively with clients, staff, and subcontractors.
- Min 3-5 years’ experience in a fast paced working office environment
- Advanced MS Office skills
What’s on Offer
- Competitive Salary: Attractive compensation package.
- Professional Development: Opportunities for training and career advancement.
- Supportive Work Environment: Collaborative team culture and recognition of your contributions.
What’s next?
Please apply now by sending your CV to lmcgovern@sigmar.ie and I will reply to your application in due course.
Why Apply Through Sigmar?
- We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
- We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
- Gain access to exclusive roles that are not advertised elsewhere
