Service Coordinator (Facilities & Engineering)

About Your New Employer

• Market leader in technical building services and preventative maintenance, with a legacy of over 40 years delivering essential solutions across Ireland.
• Dynamic and supportive office culture—fast-paced, collaborative, and diverse team where everyone supports each other and new starters receive thorough training.
• Exciting growth and development opportunities—recent and ongoing team expansion, backfill and new roles available due to internal progression and growth.

About Your New Job

• As a Service Coordinator, you will be the main point of contact for incoming service requests from clients across various industry sectors (education, tech, government, and more).
• You will coordinate the scheduling and dispatch of engineers (both in-house and subcontractors) to sites for planned and reactive maintenance tasks.
• Handle and monitor a high volume of calls and emails daily, tracking requests, prioritising urgencies, and ensuring accurate updates on spreadsheets/CRM.
• Maintain regular communication with clients and engineers to confirm access, resolve escalations, and keep all parties informed.
• Support risk assessment, job logging, and follow-up paperwork, ensuring seamless service and customer satisfaction.
• Get to know varied sites and systems—anything from refrigeration to heating issues, with every week bringing new challenges and plenty to learn.

What Skills You Need

• Essential: Background in facilities management, construction supply, or technical services—e.g., coordination experience in a builder providers, facilities helpdesk, service admin, or M&E/building services setting.
• Strong customer service and communication skills—calm under pressure, responsive, and solution oriented.
• Highly organised with strong MS Office (especially Excel), multitasking, data entry, and attention to detail.
• Proven ability to work efficiently in a fast-paced setting and juggle multiple priorities at once.

What's on Offer

• Salary: €35,000–€40,000
• Great working hours—Monday to Friday, 35 hours per week (finish early on Fridays, shifts between 8am–4pm and 9am–5pm)
• Full office-based role in North Dublin (Clonshaugh), parking available.
• Bonus at Christmas, 20 days holiday, supportive team environment, and full training given.

What's Next

Apply today by sending your CV. If the role isn’t quite right, but you have similar experience, please get in touch—multiple positions are live due to expansion.