Customer Support Administrator
Newry Area | 37.5 Hours per Week | Monday-Friday, 9:00am-5:00pm
Ongoing Temporary Position with Potential to Become Permanent
We are currently recruiting for a Customer Support Administrator to join a busy and dynamic team in the Newry area. This role is ideal for an organised individual who enjoys providing excellent customer service while supporting daily office operations.
As a key point of contact for customers, contractors and internal departments, you will play an important role in coordinating activities, managing enquiries and ensuring a high standard of administrative support is maintained across the business.
Key Responsibilities
- Respond to incoming customer calls and enquiries in a professional and timely manner.
- Schedule appointments and coordinate workloads for field-based operatives and contractors.
- Maintain accurate records and update internal systems.
- Monitor active jobs and assist with resolving customer queries and service issues.
- Liaise with customers, contractors and internal teams to ensure smooth service delivery.
- Process documentation, quotations and general administrative tasks.
- Prepare reports and support the monitoring of service levels and key performance indicators (KPIs).
About You
- Previous experience in a customer service, customer support or administrative role.
- Strong communication and organisational skills.
- Excellent attention to detail and ability to prioritise a busy workload.
- Proficient in Microsoft Office and database systems.
- Experience within construction, maintenance, housing or property services is advantageous but not essential.
- Positive, proactive and customer-focused approach.
What's on Offer?
- Ongoing temporary assignment with the opportunity to secure a permanent position.
- Monday-Friday working hours (9:00am-5:00pm).
- Supportive and collaborative team environment.
- Immediate start available.
- Excellent opportunity to gain experience within a well-established organisation and further develop your administrative career.
Interested?
If you're an organised administrator with strong customer service skills and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today to find out more about this exciting opportunity.
