We are currently recruiting for three permanent positions:
- Part Time, One 30 hour per week contract
- Part Time, One 22.5 hour per week contract
- Full Time, One 40 hour per week contract.
Our client are a well established provider of roadside assistance, insurance, and motoring services, supporting customers across Ireland 24/7.
As a Breakdown Assistance Customer Service Agent, you will be the first point of contact for members and customers who require urgent roadside support.
Key responsibilities include:
- Handling inbound calls from customers requiring breakdown and roadside assistance
- Quickly and accurately capturing essential information to arrange appropriate support
- Delivering professional, empathetic customer service, often in high-pressure situations
- Meeting agreed service levels and performance targets while maintaining quality standards
- Managing objections, resolving issues, and escalating complex cases
- Creating a positive first impression with every interaction
- Contributing to team improvement initiatives through feedback and collaboration
- Working a flexible shift pattern, including evenings, weekends, and public holidays (shift premiums apply to qualifying hours)
Training & Working Pattern
- Permanent contracts (40 hours, 30 hours or 22.5 hours per week)
- Paid, in-person training for 5 weeks, Monday to Friday, 9:00am–5:30pm (Dublin 2)
- Following training, you will move to your contracted part-time hours and a hybrid working model, with regular office attendance required
Essential skills and experience:
- Minimum of 2 year’s experience in a Contact / Call centre role
- Proven experience in similar industry, Financial Services or Insurance
- Excellent verbal communication and listening skills
- Strong problem solving ability, especially in urgent or time sensitive situations
- High attention to detail and accuracy
- Ability to work effectively as part of a team
- Reliable, motivated, and results driven
- Flexibility to work evenings, weekends, and public holidays
- Ability to attend the Dublin 2 office regularly, particularly during training.
Personal attributes:
- Calm, resilient, and composed in challenging situations
- Adaptable and comfortable in a fast-paced environment
- Keen to learn and develop your career
- Customer centric, with a strong service mindset
Pay & Career Progression
- Starting salary: €27,750 FTE, plus shift premiums (OTE €30,000–€35,000 in year one)
- Experienced agents may start on up to €35,000 FTE, depending on experience
- Part Time salaries are pro-rated based on contracted hours
- Clear career pathway, with potential progression to €42,000 FTE within approximately 2–2.5 years
Work Environment & Flexibility
- Permanent employment, either on Full or Part Time roster
- Hybrid working model after training
- Supportive team culture with regular social and wellbeing activities
Time Off & Leave
- 20 days annual leave (pro-rated)
- Additional birthday leave
- Additional leave benefits
- Fully paid family leave (maternity, paternity, adoptive)
Health, Wellbeing & Financial Benefits
- Pension contributions
- Income protection and life assurance
- Employee Assistance Programme (EAP)
- Health insurance discounts
- Subsidised gym membership options
- Bike-to-Work and TaxSaver commuter schemes
Perks & Discounts
- Discounted insurance products and free membership
- Mobile phone and retail discounts
- Hybrid and work-from-home opportunities after training
If interested, please click APPLY or contact Rodonovan@sigmar.ie
