Customer Experience Executive
About Your New Employer
- Join ID-Pal, the innovative, award-winning identity verification company revolutionising the FinTech/RegTech space with state-of-the-art technology.
- Experience the energy of a dynamic business on a rapid growth trajectory—ID-Pal’s team has expanded by nearly 30% in just two years!
- Be part of a supportive environment where employee wellbeing comes first—enjoy almost 4 years’ average tenure and a culture that values your contribution.
About Your New Job as a Customer Experience Executive
- As the Customer Experience Executive, you'll be at the heart of transforming how our customers interact with cutting-edge verification solutions—your ideas will directly shape exceptional user journeys.
- Lead engaging onboarding sessions and deliver captivating training on the ID-Pal platform, empowering clients to get the most from their products.
- Take ownership of customer queries, drive proactive process improvements, and use data-driven insights to continually raise the bar on customer satisfaction.
- Collaborate closely with Product, Compliance, and Development teams, building bridges to create seamless, end-to-end experiences.
- Get hands-on with quality analysis, requirements gathering, reporting, and CRM optimisation—your work will touch every part of the customer lifecycle.
What Skills You Need to be a Customer Experience Executive
- At least 2 years’ experience in a B2B customer facing role.
- Proven background in FinTech or RegTech is a strong plus.
- You will need to have experience using a ticketing system and aiding customers on technical. issues regarding their software.
- You will need to have full, permanent and immediate rights to work in Ireland.
What’s on Offer
- Salary: €35K-40K.
- Hybrid model plus the unique option to work internationally for up to 2 weeks per year.
- 23 days annual leave + birthday off.
- Bike to work scheme.
