About your New Employer:
Our client is a global technology company based in Dublin 2 and is currently seeking a Customer Enablement Specialist to join their team on a 12-month temporary contract.
This role will be on a hybrid working model, working a minimum of 2 days in the office.
About Your New Role:
- Deliver engaging virtual and face-to-face training sessions tailored to the needs of customers across different markets
- Manage and support the customer community by curating relevant content and encouraging ongoing engagement
- Develop, adapt, and localise learning materials to meet the needs of different markets, including live training resources and video content
- Work closely with teams across the business such as Sales, Customer Success, Marketing etc. to ensure learning initiatives are relevant, effective, and aligned with brand standards
- Trial and evaluate new training methods and formats to support increased product and feature adoption
- Analyse market requirements and identify opportunities by using data, customer feedback, and stakeholder insights to shape training content and strategies
- Use project management skills to plan, prioritise, and deliver learning initiatives to a high standard and within agreed deadlines
- Apply data-driven insights to prioritise activities, deliver programmes, and measure the effectiveness and impact of training initiatives
What Skills You Need:
- Minimum of 2 years’ experience in instructor led training, instructional design, or learning & development
- Bachelor’s Degree or equivalent professional experience
- Experience with delivering training to customers, creating learning content, or working in a related field
- Experience delivering virtual training sessions and webinars
- Familiarity with video editing tools, learning management systems, and presentation software such as PowerPoint or Keynote
- Ability to design, structure, and localise learning content for different audiences and formats
- Understanding of adult learning principles and customer education
- Excellent communication and presentation skills, both online and in person
- Strong organisational and project management skills, with the ability to manage multiple priorities
- A collaborative, customer-focused, and data-driven approach
- Adaptability, curiosity, and enthusiasm for exploring new learning technologies and training methods
- Additional language skills are highly desirable
What’s on Offer:
- Competitive compensation package
- Professional development
