Customer Service Administrator / Call Handler
Newry Area | 37.5 Hours per Week | Monday-Friday, 9:00am-5:00pm
Ongoing Temporary Position with Potential to Become Permanent
We are seeking a Customer Service Administrator / Call Handler to join a busy and fast-paced team. This role is ideal for someone with strong administrative and customer service skills who enjoys handling enquiries, coordinating information, and ensuring a high standard of support is delivered to both customers and internal teams.
Acting as a key point of contact, you'll manage incoming calls, update internal systems, coordinate works and schedules, and help keep day-to-day operations running smoothly.
Key Responsibilities
- Handle incoming customer calls and enquiries in a professional manner.
- Schedule appointments and coordinate workloads for operatives and contractors.
- Maintain accurate records and update internal systems.
- Monitor ongoing jobs and support the resolution of queries or delays.
- Liaise with customers, contractors and internal departments.
- Process documentation, quotations and general administrative tasks.
- Produce reports and assist with tracking service performance and KPIs.
About You
- Previous experience in a customer service, call handling or administrative role.
- Excellent communication and organisational skills.
- Strong attention to detail and ability to manage multiple tasks.
- Proficient in Microsoft Office and internal database systems.
- Experience within construction, maintenance, housing or property services would be beneficial but not essential.
- Positive, proactive and customer-focused approach.
What's on Offer?
- Ongoing temporary assignment with the opportunity to secure a permanent position.
- Monday-Friday working hours (9am-5pm).
- Supportive and collaborative team environment.
- Immediate start available.
- Excellent opportunity to join a well-established organisation and develop your administrative career.
If you're an organised administrator who enjoys customer interaction and thrives in a busy office environment, we'd love to hear from you.