B2B UK Service Executive – 3-Month Temporary Contract
Location: Castletroy, Limerick
Contract: Temporary contract until approximately 13 December 2026
Start date: Within approximately two weeks
Working hours: 9:00am–5:00pm for the first four weeks, followed by shifts between 8:00am and 8:00pm
About Your New Employer
Join a well-established telecommunications company supporting business customers across the UK and Ireland.
- Become part of an energetic, supportive and fast-paced team.
- Work for a recognised international brand in the telecommunications sector.
- Develop valuable experience in B2B customer service and business account support.
About Your New Job
As a B2B UK Service Executive, you will support business customers by delivering an efficient, professional and high-quality customer experience.
You will
- Manage customer queries and requests through to resolution, working within agreed service levels.
- Listen to business customers, understand their requirements and recommend suitable solutions.
- Take ownership of customer issues and use your initiative to resolve problems effectively.
- Identify opportunities to add value to existing customer packages and ensure customers receive the best solutions for their business.
- Manage multiple customer interactions, competing priorities and a busy workload in a fast-paced environment.
- Contribute to customer satisfaction and positive NPS results through excellent service.
- Communicate professionally with customers and internal teams at all levels.
- This role supports the UK market, so you must be available to work in line with UK national holidays.
What Skills You Need
- Previous customer service experience, ideally within a contact centre, telecommunications, banking, retail or B2B environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with business customers.
- Strong attention to detail and a commitment to delivering accurate, high-quality work.
- Excellent organisational and time-management skills.
- The ability to manage high workloads and conflicting priorities.
- Strong administrative, reporting and problem-solving skills.
- Experience using Salesforce or another CRM system is desirable but not essential.
- Flexibility to work between 8:00am and 8:00pm after the initial four-week period.
What's on Offer
- A temporary contract until approximately 13 December 2026.
- Valuable experience with a leading telecommunications organisation.
- A supportive and professional working environment.
- The opportunity to develop your B2B customer-service and account-management skills.
What's Next
If you are customer-focused, organised and motivated to deliver an outstanding service to business customers, apply now by clicking the Apply Now button or call me directly on 021 484 5132.
If this role is not quite right for you but you are looking for similar temporary, fixed-term or contract opportunities, please get in touch.