As a Helpdesk Administrator, you will play a key role in coordinating service activities across our engineering teams and client portfolio. You will ensure that maintenance visits are scheduled efficiently, documentation is accurate and timely, and communication between clients, engineers, and subcontractors flows seamlessly.
This is an excellent role for someone who enjoys responsibility, problem solving, and supporting the greater team.
Key Responsibilities:
Helpdesk & Client Support
- Manage incoming calls and emails, logging service requests and emergency callouts.
- Liaise with clients, engineers, and subcontractors to coordinate responses.
- Represent the company professionally as a first point of contact.
Scheduling & Coordination
- Schedule planned maintenance visits and manage access requirements.
- Coordinate service calls and ensure all stakeholders are informed.
- Work closely with the Operations Manager and Director on helpdesk processes and improvements.
Administration & Compliance
- Process and maintain central storage of service call data, daily sign offs, and maintenance reports.
- Ensure all documentation meets company and client standards.
- Issue invoices (maintenance and callouts), ensuring accuracy with client requirements such as PO numbers.
- Prepare and distribute risk assessments, training records, and safety documentation.
Reporting & Data Management
- Collect, track, and prepare reports on service status and helpdesk performance.
- Support the ongoing development of helpdesk workflows and reporting systems.
What do you need for this job:
- Proven experience in Facilities, Helpdesk Administration or Coordination required.
- Strong organisational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Confidence working in a fast paced, client facing environment.
- Proficiency with MS Office; familiarity with CRM or service management systems.
Benefits of the job:
- €35,000 - €40,000 per annum
- Dublin 17 - North Dublin with Parking
- Strong team in place for support and learning
- Career progression possible within the structure of business.
Please click APPLY to upload your CV for consideration.
Any questions, please email Rodonovan@sigmar.ie
