Injuries Resolution Board

About Us

The Injuries Resolution Board is Ireland’s independent State Body which resolves personal injury claims. The organisation was originally established in 2004, as the Personal Injuries Assessment Board (PIAB) to support the fair, prompt, and transparent resolution of personal injuries claims without the need for unnecessary litigation.  That commitment continues, and has now been extended and enhanced.

The Personal Injuries Resolution Board Act broadens our remit, and from the 14th December 2023, our name has changed to reflect this, and in particular the introduction of our new mediation services.

We are a self-funded public body and a key pillar in contributing to reform of the insurance sector and the personal injuries environment. We generate millions of euros in savings which would otherwise be spent on processing claims, leading to higher costs for policy-holders.

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Current Vacancies

Director of Transformation and Customer Experience

Post Title: Director of Transformation and Customer Experience

Company: Injuries Resolution Board

Location: Tallaght, Dublin 24


We’re seeking an experienced leader to drive our organisation’s transformation and customer service journey. This executive role will oversee major projects including the management of our digital transformation program, continuous improvement initiatives, management of our claims application process, and IT operations.

We are seeking an individual with strong project management skills, a strategic mindset, and a passion for delivering exceptional customer service. This is a unique opportunity that allows you to shape our operations and service delivery in a dynamic and evolving environment.

The closing date for applications is 15.00pm on Friday 19th June 2025. 

Head of Research and Policy

Post Title: Director of Transformation and Customer Experience

Company: Injuries Resolution Board

Location: Tallaght, Dublin 24

This is a senior leadership role, with the successful candidate expected to develop and execute a comprehensive research and policy strategy to support the Board’s strategic goals and the broader Action Plan for Insurance Reform.

We are seeking an individual with strong research and analytical skills, and the ability to effectively communicate complex data. The ideal candidate will have a proven track record in a research-focused leadership role. This is a unique opportunity to shape our research and policy in a dynamic and evolving environment.

The closing date for applications is 12.00pm on Tuesday 29th September 2025. 

How To Apply