Customer Care Team Supervisor
About Your New Employer
Join a leading Irish Insurance company, to take on the role of Customer Care Team Supervisor. Established in 2007, re-branded in 2008, and a proud member of Brokers Ireland, this is an Innovative and customer-focused company and a fantastic opportunity to grow your skillset.
About Your New Job
- As Customer Care Team Supervisor, you will supervise daily operations of the customer care team, and coach and mentor team members to maintain high service standards.
- You will monitor client access KPIs including quality scores, customer satisfaction, and productivity and conduct performance reviews and create Personal Development Plans.
- You will launch team incentives to boost engagement and elevate our NPS performance, and support training, onboarding, and continuous improvement initiatives.
- As Customer Care Team Supervisor, you will handle complex or escalated customer issues, providing clear resolutions and maintaining strong client relationships.
What Skills You Need
- APA qualified and working towards CIP.
- Previous experience in customer service within an insurance broker or financial services environment.
- Demonstrated leadership or supervisory experience.
- Strong knowledge of general insurance products, processes, and terminology.
- Excellent communication, problem-solving, and decision-making skills.
What’s on Offer
- Competitive Salary
- Additional Employee Benefits Package
- Supportive work environment.
What’s Next
Apply now or reach out to alowe@sigmar.ie or call 01 474 4643.
If the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.
