Dublin City Centre / Fully Onsite / Permanent / Full-time
About Your New Employer
- Provide trading and financial services throughout North America and Europe
- Aiming to grow and diversify its presence in Europe
About Your New Role
- You will serve as the primary on-site contact for all IT-related issues in the Dublin office.
- You will provide comprehensive technical support to resolve or escalate any IT concerns.
- You will work collaboratively with other IT team or external partners, both locally and remotely, to efficiently resolve issues.
- You will follow up with users and business partners to confirm their needs are met, and guide them on optimizing solutions and procedures.
- You will proactively anticipate, mitigate potential issues, and identify root causes to reduce recurrence.
- You will be documenting all incidents in the IT ticketing system.
- You will be assisting users in effectively utilising new collaboration tools, such as Office 365, to enhance efficiency and productivity.
- You will evaluate the potential impacts of new technology rollouts and participate in complex analyses to identify potential effects on the Financial Markets/Trading ecosystem.
- You will be engaging in IT projects and initiatives
- You will manage and maintain hardware, software, and user application access inventories.
What Skills You Need
- Third level education in Computer Science or related field
- Strong computer literacy and technical competency in particular key areas of Telephony, Networks, and Internet
- Excellent customer service skills and willingness to work with users to support them in their day-to-day work regarding their use of technology
- Ability to work in a dynamic and fast-paced environment.
- A high level of experience in investigating, identifying, replicating, and resolving issues across an array of hardware and software platforms.
- Excellent knowledge of Office 365 collaboration tools.
- Good knowledge of Active Directory, Azure AD, SCCM, PowerShell, MS Exchange.
- Technical knowledge and understanding of IT platforms related to the Financial Services Industry.
- Good knowledge of Excel macros and Visual Basic applications would be beneficial.
What’s on Offer
- Opportunity to join a fast-paced work environment with a strong company culture
- Basic salary of between €35,000 – 38,000
- Additional benefits
- Financial assistance for related educational pursuits
What’s Next?
- If this sounds like something you would be interested in or want to find out more, click ‘Apply Now’!
- Or, feel free to send your CV or reach out to Louise at lomeara@sigmar.ie