Our client, who are Irelands leading importer of premium Italian food and wine are looking for a Customer Service Manager to join their team.
Based in Wicklow, and founded in 2002 as a small family business they have gone on to a point of reference on the Irish market for all independent stores, restaurants and retailers looking for quality Italian food products.
Responsibilities:
- Supervising the team in the delivery of their daily KPIs
- Supervising order management process
- Work collaborative with other departments such as sales, warehouse and drivers
- Drive projects that are required to deliver their growth plans
- Coaching direct reports
- Help improve customer service quality
Skills/Experience Required:
- Experienced customer service professional
- Food industry knowledge a plus but not necessary
- Strong communicator
- Self- starter with strong organisation skills
- Build and maintain relationships
- Mentor/support direct reports
On Offer:
- Performance bonus
- 30% discount on company products
- Up to 25 days annual leave
- Career progression
- Training and Development
- Pension plan
What’s next?
Please apply now by sending your CV to me and I will reply to your application in due course.
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