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French & Dutch Bilingual Customer Support

Job description

Are you a French and Dutch speaker with the ability to manage a large volume of core customer support activities? Do you have 1-2 years experience in a customer facing role? Would you like to work at an award winning software company that provides dedicated customer service and is recognised as a great place to work?

One of our clients is looking to expand their customer support team. 

Requirements:
-BA/BS degree or equivalent a plus

-Written and oral fluency in Dutch, French and English. 

-Able to work through large volumes of emails and application reviews from our customers within specified time frames 

-Creative problem-solver

-Self-directed, motivated and driven performer

Responsibilities: 
-Provide excellent customer service mainly over the phone and sometimes email.
-Analyze the customer experience and proactively suggest changes.

-You’ll be part of a small team that supports customers’ employees with activities such as password requests, nomination and redemption of awards, and other general activities.