Ireland
Ireland is an island situated to the north-west of continental Europe and is renowned throughout the world for its culture, heritage and landscape. With bustling cities and historic towns this cosmopolitan island has much to offer. And with a maximum length of 486km and a width of 280 km, it’s relatively easy to explore the whole country.
Ireland is European headquarters to over 1,000 U.S. companies including the top 10 U.S. Internet companies, which include Google, Twitter, Facebook and others.
In recent years Dublin has been found to be the best city to live in in Europe and the second best in the world for Americans to live in
Jobs in Ireland
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German Customer Service
Negotiable | Cork
German Customer Service Cork Working with a leading multinational IT company based in Cork who are actively looking to recruit a German Customer Service Representative for their team to deliver an excellent standard of Customer Service to the European Business. The successful candidate will be responsible for the management and resolution of all queries from customers. He/she will work closely with the Field Sales teams, Marketing and Channel Partners. This role requires candidates to be highly motivated with excellent Communication skills. Duties include • Provide a high standard of service to all customers queries. • Build strong relationship with the internal and external customers • Deliver an excellent service through both responding to inbound inquiries and working with the market to streamline processes. • Support the Data Management team to ensure quick turnaround of order and query validation process. • Liaise with other teams in the department on a daily basis, ensuring that there is a team effort in supporting the region managing escalations as required. • Communication, training and educating internal and external customers as required • Review quarterly activities with the aim of working directly with the Sales, customers andother internal departments to resolve any re-occurring issues and escalations. • Initiate update meetings/conference calls with internal and external customers with the purpose of keeping them informed of activities and performance as required Successfully achieve objectives and targets as set by Supervisor/Manager. • Administrative tasks as required. Skills and Experience required: • Fluent knowledge in both written and spoken in German and English • 3rd level qualification desirable • Minimum of 2 year’s previous experience in a similar Sales/Customer support role • Good understanding and knowledge of the dynamics of a sales organisation • Proficiency in MS Word, Excel, Windows • Strong communication and problem solving skills Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.
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French Medical CS Rep.
Negotiable | Cork
FRENCH MEDICAL CUSTOMER SERVICE Working with a global multinational who are actively looking to recruit a FRENCH Medical Customer service Rep to Healthcare professionals, patients and customers. The successful candidate will be responsible for professionally responding to medical/pharmaceutical inquiries and documenting all customer interactions in the computer system. Duties include • Handling calls requesting product information from healthcare professionals and the general public. • Answering calls in a courteous, professional manner with predefined answers/resources. • Handling of queries from patients by providing balanced, accurate and non-promotional information. • Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures. • Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices. • Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices. • Other duties and special projects that are assigned by management. (experience related) • Utilize computer technology to handle high call volumes. • Ensures optimal customer satisfaction. Qualifications & Experience • Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care related discipline/Business experience such as medical sales representatives. • Fluent in FRENCH and English • Knowledge of contact centre or medical information operational experience preferred. • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner. Excellent salary, benefits on offer ! Please email your cv to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.
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German Medical CS Rep.
Negotiable | Cork
GERMAN MEDICAL CUSTOMER SERVICE Working with a global multinational who are actively looking to recruit a GERMAN Medical Customer service Rep to Healthcare professionals, patients and customers. The successful candidate will be responsible for professionally responding to medical/pharmaceutical inquiries and documenting all customer interactions in the computer system. Duties include • Handling calls requesting product information from healthcare professionals and the general public. • Answering calls in a courteous, professional manner with predefined answers/resources. • Handling of queries from patients by providing balanced, accurate and non-promotional information. • Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures. • Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices. • Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices. • Other duties and special projects that are assigned by management. (experience related) • Utilize computer technology to handle high call volumes. • Ensures optimal customer satisfaction. Qualifications & Experience • Bachelor´s degree or Diploma • Fluent in German and English • Knowledge of contact centre or medical information operational experience preferred. • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner. Excellent salary, benefits on offer ! Please email your cv to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.
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Financial Advisor
Negotiable | Cork
Senior Financial Advisor Cork Working with an expanding Financial Services company who are actively looking to recruit a Senior Financial Advisor Duties include: Identify financial services needs with potential and existing clients Provide professional best advice and consultation with respect to client’s needs Make recommendations and provide solutions to client’s requirements ensuring adherence to compliance regulations and standards. Provide on-going service and advice to clients. Build strong relationships Work to agreed targets and standards. Skills and experience required: Part or Full (QFA) Qualified Financial Advisor with excellent communication skills Motivated, self-starter with ability to work on own initiative and as part of a team. Previous experience in a similar role, either in a brokerage or bank assurance or Life Assurance Company Excellent package on offer – Basic salary, benefits (Pension/expenses/mileage), Bonus Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.
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German Customer Service.
Negotiable | Cork
German order managment/ Customer Service Reps x 5 GERMAN Cork Ensuring all orders are processed within the agreed timeframe, acting as a point of contact for all customers and supporting the resolution of any issues where the supply chain of an order is disrupted Duties • Manage manual orders received through phone, fax & email. • Enter orders in SAP. • Prioritise urgent orders. • Manage and resolve any issues with orders • Complete outbound calls to established customers in order to resolve open queries. • Liaise with internal departments - Supply Chain, Accounts Receivable to ensure timely processing of orders and dispute resolution. • Propose and implement standardisation for customer service processes. • Support SAP Skills/qualifications Graduate or 2 years relevant experience Min 1 year of Customer Service/Order Management experience. Fluency in German and English is essential. Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.
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French Sales Engineer
Negotiable | Cork
French Sales Engineer Cork Working with a rapidly expanding multinational IT company who are actively seeking to recruit a French Sales Engineer - The role involves providing technical assistance to their sales efforts in Europe. Previous experience delivering presentations and demonstrations to customers and partners. Must be very strong technically Great communication skills/negotiations experience The successful candidates will be supporting the Sales team. Duties: Duties: • Solve customers’ business problems. • Work with Sales teams to deliver presentations and demonstrations to customers and partners. • Assist with Proof of Concepts as required • Assist filling out RFxs. • Provide technical assistance to pre-sales customers. • Deliver TOIs and trainings to the team and to other teams in the centre. • Keep up to date with changes in the solutions and the IT industry Qualifications/ Experience required: • Excellent communication and presentation skills (verbal & written) • Good blend of business/commercial, sales and technical skills • Strong networking and IT solutions preferred • Operational experience with IT Security products is desirable • Pre-Sales experience is desirable • Results driven and strong goal orientation • Fluent in English and FRENCH required language subject to position (multiple language a benefit) • Graduate or equivalent vocational experience Excellent package on offer!!! Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail
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French Order Support
Negotiable | Cork
Order Admin - French and English Speaker Cork Working with a multinational manufacturing company who are looking to recruit a French Order Support Representative for their team. He/she will provide order fulfilment for a specified region by dealing with internal departments and providing high end servcie to customers. Duties include: • Daily booking of customer purchase orders • Managing orders and Customer and Sales queries that arise i.e. verifying all content on the purchase orders, including delivery schedules, to ensure compliance with company booking policies. • Verify availability of product and pricing • Coordinate with Purchasing to determine lead times • Distribute preliminary pick plan to Shipping • Provide support to other departments • Respond to customer inquiries in a timely manner and troubleshoot issues • Maintain customer files with contracts, purchase orders, and other information • Ensure compliance with company booking policy, including requirements that impact revenue recognition Skills and Experience required: • 2+ years of experience with account management and customer service • BS/BA (preferably in business or related field) or equivalent work experience is required • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude • Fluency in French and English Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.