📍 Time & Motion Study Specialist – Customer Experience (Hybrid | Blanchardstown) (Long-term contract)
Love digging into data? Enjoy spotting patterns and making things work better? Join a global leader on a brand-new product launch – €50k–€58k with hybrid working (3 days onsite).
🏢 About Your New Company
You’ll be part of a high-performing, collaborative team helping shape the future of customer experience. This company is known for innovation, strong mentorship, and a culture that backs great ideas. With 20+ people in the team and real support from management, you’ll make a visible impact from day one.
🧑💻 About Your New Job
You’ll listen to 300–400 customer service calls in a test environment and track key time metrics
Spot patterns, track inefficiencies, and use Excel and Google Sheets to pull insights
Turn complex call data into clear executive summaries with recommendations
Present your findings to senior decision-makers and influence real change
Use ready-made templates and work with a mentor to fine-tune your insights
✅ What You Need to Apply
2+ years in a customer service role, ideally with data or quality experience
Strong Excel and Google Sheets skills – you're confident working with formulas and charts
A curious mind and sharp eye for detail
Great presentation skills – you're comfortable telling a story with data
Bonus: Experience with Minitab or exposure to Lean/Process Improvement methods
💶 What’s On Offer
Salary: €50,000–€58,000 depending on experience
Hybrid setup: Tues–Thurs in Blanchardstown office, Mon & Fri remote
Full support: mentoring and templates already in place
Be part of something exciting – helping launch a brand-new service
📩 What’s Next
Apply now by clicking the “Apply Now” button or email me, Jack Breslin – jbreslin@sigmar.ie
🛠 Why Apply Through Sigmar?
We’ll manage your job hunt, polish your interview technique, and tidy up your CV.
You’ll get insider market insights and help tailoring your applications so they hit the mark.
