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Technical Support

Technical Support

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  • Job type:

    Full Time

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  • Published:

    16 days ago

  • Contact email:

  • Consultant:

    Louise O'Meara

Job description

Technical Support Advisor / Permanent / Dublin (hybrid) 

About Your New Employer

  • Leading Irish insurance company



About Your New Job

  • You will be delivering front line support across all areas of IT
  • You will be providing first and second level support to users
  • You will be working on a busy helpdesk – prioritising tickets, managing competing priorities and ensuring issues get fully resolved
  • You will be taking ownership of user problems and pro-active when dealing with issues
  • You will be performing events log monitoring, patch management, system monitoring
  • You will be patching and upgrading operating systems, software, and applications
  • You will be looking after security maintenance – anti-virus and MDM roll-out, troubleshooting and maintenance
  • You will be planning, testing and partnering in the roll-out of upgrades/new applications, hardware, operating systems and infrastructure equipment



What Skills You Need

  • Experience troubleshooting and diagnosing issues with Windows 8/10+, Microsoft 365 – Exchange, Teams, OneDrive, SharePoint
  • You will have experience with Active Directory, DNS, DHCP, MS Exchange 2016/Online, Group Policy and Office 365
  • Documentation experience
  • Experience with Backup Technologies, Citrix/Terminal services, Enterprise Anti-virus



What’s on Offer

  • Competitive salary 
  • Hybrid working options
  • Excellent benefits package


What's Next

  • Apply now by clicking the 'Apply Now' button, or contact Louise - / 01 4744643
  • Or if this isn't the role for you, but you're looking for a new job, get in touch!



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