Job description

Business Application Support – Technical Service Desk Administrator / Dublin (Hybrid) / 12 month Fixed-Term Contract 

About Your New Role

• provides asset and liability management services

About Your New Role

• You will be joining the State Claims Agency (SCA) division 
• You will be a point of contact to SCA user and client queries via phone and email
• You will own SCA issues and requests, and provide support and advice to resolve business application issues
• You will be troubleshooting, resolving and escalating requests as required
• You will liaise with the IT department and external service providers
• You will log and monitor all requests through the IT Helpdesk Software
• You will support business needs to meet and exceed SLAs
• You will contribute to processes and procedures improvement relating to the Operations department
• You will manage user access and security requests in-line with procedures
• You will support and own new business change requests when necessary

What Skills You Need

• Strong communication and teamwork skills
• Ability to troubleshoot and solve complex issues
• Third level related Qualification
• ITIL qualifications would be beneficial (Incident, Problem and Change management).
• Project Management – Ability to contribute, test and support new application developments.

What's on Offer

• 12 month fixed-term contract
• Hybrid working
• Competitive salary and benefits

What's Next

• Apply now by clicking the 'Apply Now' button, or contact Louise - lomeara@sigmar.ie / 01 4744643
• Or if this isn't the role for you, but you're looking for a new job, get in touch!