About your new employer

A Cork company with over 20 years in the motor industry, supplying quality new & used vehicles to Cork City and County are looking for a Service Manager

About your new job

• To manage the service team to maximize revenue, profitability while controlling departmental expenditure.
• Deal with all service department queries in timely & pro-active manner.·
• To regularly review all service Recall and Service Action targets as per brand standards.
• To deal with customer requirements for service and repair in an efficient and courteous manner ensuring the highest standard of Customer Service.
• Make customer bookings and plan customer arrival times.
• Greet all customers at Reception in a courteous and considerate manner and agree their service and repair requirements with them.
• Take ownership responsibility for customer vehicles, keys and workshop parking.
• Complete Repair Orders and inform customers of approximate prices, delivery times and acceptable methods of payment.
• Carry out road tests and physical inspections where necessary.
• Establish the customer’s onward travel arrangements and offer a service loan car or courtesy transport where applicable.
• To ensure OUR brand standards are implemented and adhered to at all times.
• To review department budgets & target objectives regularly to address any shortfall
• To identify opportunities that will contribute to aftersales marketing strategy.

What skill/experience you need

• A minimum of 2 years’ service manager experience
• Previous mechanical or workshop control experience preferred such as experience with the diagnosis of Engine Management Faults.
• Be target driven.
• Extremely focused on customer care management.
• Strong communication and inter-personal skills.
• Organisational skills and be computer literate.

What’s on offer

• Full time permanent (Monday – Friday).
• Salary DOE

What’s next

• Apply now by clicking “Apply Now” or contact me at 021 484 7139.
• Or if the job isn’t quite right but you are looking for something similar, please get in touch.

Why apply through Sigmar

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