Service Desk Administrator

LPeserv541
  • Negotiable
  • Cork, Republic of Ireland

About Your New Employer

  • Irish based HVAC, BMS & Energy Efficiency Solutions and service provider who employer over 120 staff.
  • Based in Cork City 

About Your New Role 

  • Review maintenance contracts, costs, and allowances to spot any issues.
  • Create and manage detailed maintenance schedules.
  • Work with the Service Desk Manager, Service Managers, and customers to plan and prioritize tasks.
  • Order supplies on time as per contract requirements.
  • Identify ways to improve maintenance processes and scheduling.
  • Update jobs in the CRM system.
  • Answer Service Desk support calls.
  • Generate and issue purchase orders.
  • Respond to customer queries and provide status updates.
  • Review reports to flag any follow-up needs.
  • Prepare jobs for invoicing.

What Skills You Need

  • 2-3 Years experience in a similar role 
  • Some experience in scheduling (delivery and status of reactive and planned tasks using procedures and methods). 
  • Attention to Detail
  • Excellent MS office Suite skills 
  • Highly motivated 
  • Strong analytical capabilities 

What's On Offer?

  • Performance based Bonus 
  • Pension (after probation) 
  • Healthcare Scheme (after probation) 
  • EAP 

What's Next?

For a confidential discussion on this or any other current job opportunity please contact Loren Pey on 021-4847137 / lpey at sigmar.ie

Loren Pey Recruitment Consultant, Office & HR

Apply for this role