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Senior Support Engineer

Senior Support Engineer

  • Location:

    West Dublin, Republic of Ireland

  • Contact email:

  • Sector:


  • Contact phone:

    353 1 474 4640

  • Job type:

    Full Time

  • Job ref:


  • Salary:

    €60,000 - 65,000

  • Published:

    21 days ago

  • Contact email:

Job description

Senior Support Engineer

Seeking an experienced Senior Level 3 Engineer who will serve as a Networking Specialist and play a critical role in managing and enhancing their clients' networking environments.

About Your New Employer

  • This company is a dedicated Cloud and Managed Service Provider (MSP).
  • Supporting company growth by managing IT, while strategic goals are achieved.
  • A straightforward and professional service that is provided to the client, from small startups to multinationals.

About Your New Job as a Senior Support Engineer

  • You will be working onsite, providing Level 2/Level 3 support for key clients.
  • You will establish and maintain strong relationships with C-level and executive-level clients, serving as the primary technical point of contact.
  • You will mentor junior engineers and provide guidance on complex networking challenges.
  • You will act as an escalation point for more complex issues.
  • You will design, implement, and manage complex networking solutions for clients, ensuring high availability and security.
  • You will be responsible for troubleshooting and resolving networking issues, including LAN, WAN, and wireless networks.
  • You will work with other team members to maintain and monitor clients’ networks and infrastructure.
  • You will act as a trusted advisor, offering strategic guidance and recommendations related to networking infrastructure.
  • You will lead projects from conception to completion, including planning, execution, and documentation.
  • You will collaborate with cross-functional teams to ensure project objectives are met on time and within budget.

What Skills You Need in this Level 3 IT Support Job 

  • A minimum of 5 years’ experience providing Level 2 support, with a focus on networking.
  • Networking certificates (CCNA, CCNP, CompTIA Network).
  • A strong proficiency in networking protocols.
  • Experience with Azure, Office 365, SharePoint.
  • A proven track record showing ownership and responsibility in projects.
  • Strong troubleshooting and problem-solving skills.
  • Excellent interpersonal and communication skills to interact with high-level clients.
  • Project management experience.

What’s on Offer with this Senior Level 3 Support Engineer job?

  • Competitive base salary & performance-based bonus.
  • Annual Leave.
  • Pension.
  • Income protection. Company-wide gatherings.
  • A Great opportunity for career progression.

What’s Next?

  • Get in touch if you feel like this can be your next role!
  • Apply now by clicking the ‘Apply Now' button or call Louise O’Meara on: +353 1 4744643
  • If the job isn’t quite right but you are looking for something similar, please get in touch.

For more info contact Louise on: +353 1 4744643 or apply for this role online.