Job description

Senior Support Engineer

Seeking an experienced Senior Level 3 Engineer who will serve as a Networking Specialist and play a critical role in managing and enhancing their clients' networking environments.

About Your New Employer

• This company is a dedicated Cloud and Managed Service Provider (MSP).
• Supporting company growth by managing IT, while strategic goals are achieved.
• A straightforward and professional service that is provided to the client, from small startups to multinationals.

About Your New Job as a Senior Support Engineer

• You will be working onsite, providing Level 2/Level 3 support for key clients.
• You will establish and maintain strong relationships with C-level and executive-level clients, serving as the primary technical point of contact.
• You will mentor junior engineers and provide guidance on complex networking challenges.
• You will act as an escalation point for more complex issues.
• You will design, implement, and manage complex networking solutions for clients, ensuring high availability and security.
• You will be responsible for troubleshooting and resolving networking issues, including LAN, WAN, and wireless networks.
• You will work with other team members to maintain and monitor clients’ networks and infrastructure.
• You will act as a trusted advisor, offering strategic guidance and recommendations related to networking infrastructure.
• You will lead projects from conception to completion, including planning, execution, and documentation.
• You will collaborate with cross-functional teams to ensure project objectives are met on time and within budget.

What Skills You Need in this Level 3 IT Support Job 

• A minimum of 5 years’ experience providing Level 2 support, with a focus on networking.
• Networking certificates (CCNA, CCNP, CompTIA Network).
• A strong proficiency in networking protocols.
• Experience with Azure, Office 365, SharePoint.
• A proven track record showing ownership and responsibility in projects.
• Strong troubleshooting and problem-solving skills.
• Excellent interpersonal and communication skills to interact with high-level clients.
• Project management experience.

What’s on Offer with this Senior Level 3 Support Engineer job?

• Competitive base salary & performance-based bonus.
• Annual Leave.
• Pension.
• Income protection. Company-wide gatherings.
• A Great opportunity for career progression.

What’s Next?

• Get in touch if you feel like this can be your next role!
• Apply now by clicking the ‘Apply Now' button or call Louise O’Meara on: +353 1 4744643
• If the job isn’t quite right but you are looking for something similar, please get in touch.

For more info contact Louise on: +353 1 4744643 or apply for this role online.