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Senior Support Engineer

Senior Support Engineer

  • Location:

    South Dublin

  • Contact email:

  • Sector:


  • Contact phone:


  • Job type:

    Full Time

  • Job ref:


  • Salary:


  • Published:

    30 days ago

  • Contact email:

  • Consultant:

    Louise O'Meara

Job description

Senior Support Engineer / Dublin (Onsite) / Permanent / Full-time

About Your New Employer

  • Cloud and Managed Service Provider

About Your New Role

  • You will work onsite providing Level 2/Level 3 support for key clients
  • You will establish and maintain strong relationships with C-level and executive-level clients, serving as the primary technical point of contact
  • You will provide support for issues with networks, hardware, software, including on-call support when necessary
  • You will mentor junior engineers and provide guidance on complex networking challenges
  • You will act as an escalation point for more complex issues
  • You will design, implement, and manage complex networking solutions for clients, ensuring high availability and security
  • You will troubleshoot and resolve networking issues, including LAN, WAN, and wireless networks
  • You will ensure network security and compliance with industry standards and best practices
  • You will work with other team members to maintain and monitor clients’ networks and infrastructure
  • You will stay up to date with the latest networking technologies and trends
  • You will act as a trusted advisor, offering strategic guidance and recommendations related to networking infrastructure
  • You will lead projects from conception to completion, including planning, execution, and documentation
  • You will collaborate with cross-functional teams to ensure project objectives are met on time and within budget

What Skills You Need

  • Minimum 5 years’ experience providing Level 2 support, with a focus on networking
  • Networking certificates (CCNA, CCNP, CompTIA Network)
  • Proficient in networking protocols, Firewalls, LAN/WAN, Wi-Fi, Cisco
  • Experience with Azure, Office 365, SharePoint
  • Proven track record showing ownership and responsibility in projects
  • Strong troubleshooting and problem-solving skills
  • Excellent interpersonal and communication skills to interact with high-level clients
  • Project management experience

What's on Offer

  • Full-time, permanent position
  • Generous salary and benefits package

What's Next

  • Apply now by clicking the "Apply Now" button, or contact Louise - / 01 474 4643
  • Or if this role isn't quite right for you, but you are looking for something similar, get in touch!

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