About Your New Employer
Sigmar Recruitment have partnered with a leading Dublin based IT Managed Services provider as the embark on a excited period of growth. We are looking for Microsoft Certified IT Engineers that have previous experience working in a Managed Services environment.
About Your New Job
- Resolve service/ticket requests assigned to you by the Helpdesk Manager.
- Be an escalation point for support tickets relating to your level of expertise
- Communicate with clients to ensure that all their support issues are fully understood, and to keep them informed with developments and timelines.
- Deploy / migrate and document IT solutions for their client base
- Introduce new technologies to the management team with the view of expanding their product portfolio
- Maintain/Update client site and project documentation as is necessary.
- Assist other members of the team when delivering incident reports ensuring the appropriate technical information is provided.
- Oversee, Train, Coach, and Mentor Level 1 support team activities.
What Skills You Need
- Office 365 Administration: 3+ years’ experience including MS 365 tenancy portal, MS Azure portal, SharePoint Admin & Exchange Online Admin and troubleshooting experience.
- Firewall & Network Wired / Wireless deployment and troubleshooting
- Experience with Intune deployment and management beneficial.
- Experience working with Windows Server 2016+ OS. (Active Directory, DHCP, DNS).
- Accurate upkeep of the ticketing/time management system (PSA)
- Project Implementation Skills
- Good customer relationship management.
- Attention to Detail
- Good understanding of Industry IT solutions.
- Proven people management skills.
- Best practice Customer Service.
- Excellent communication, people, and relationship management skills.
- Experience in Similar role preferably from a Managed Service Provider
Qualifications – Some or all of the qualifications below
- 3rd level qualification in Computer Science or related field.
- CompTIA Network +
- MCSA/MCSE
- CCNA/SonicWALL/Unify Certification
- MS Azure Intermediate
- MS 102 Office 365
- MD 102 UEM
- AZ 104 Azure
What’s on Offer
- Salary between 40 -60K depending on experience
- Ongoing training and Development
- Fast track promotion opportunities
What’s Next
Apply now by clicking the “Apply Now" button or call me, Michael Magee on +353 14744692
Or if the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC and Contract jobs available