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Italian Speaking Complaints Administrator

Italian Speaking Complaints Administrator

  • Location:

    Dublin City Centre

  • Contact email:

    smartin@sigmar.ie

  • Sector:

    Italian

  • Contact phone:

    +35314744608

  • Job type:

    Full Time

  • Job ref:

    SMa246435

  • Salary:

    €30,000 - 31,000

  • Published:

    22 days ago

  • Contact email:

    smartin@sigmar.ie

  • Consultant:

    Sandra Martin

Job description

Italian speaking Complaints Administrator 

About Your New Employer

  • A leading Insurance company
  • Irish Office headquartered in Dublin City Centre
  • They are offering the Hybrid Model with 1 Day in the Dublin City Centre office and 4 Days working from home
  • This job is starting ASAP 

About Your Italian speaking Job

  • They are looking for an Italian speaker to join their busy and vibrant team where you will be dealing with customer and analysing their complaints
  • This is a busy and varied role where you will be involved in a variety of areas such as:
  • Analysis – you will be analysing each complaint and taking ownership of each case and analysing the root cause of each complaint and suggest corrective measures to existing processes and suggest process improvements
  • Reporting – you will prepare a Report of open cases at all levels and compile a country specific dashboard
  • Meetings – you will be involved in Committee Meetings with various Departments to collect all matters that require clarification
  • Quality Process – you will process and monitor all complaints and court cases to ensure they are handled in accordance with company procedures
  • Customer Service – you will respond to the customer respectfully and comprehensively at first contact
  • Legal – You will be liaising with the Legal Department overseas for specific legal advice if the complaint related to a specific legal article or recent regulation or official legislative points.
  • Fees – You will be monitoring case costs of local Lawyers and validate Legal Fees in relation to your Cases

What Skills You Need for this Italian Job

  • Written and spoken fluent Italian and English
  • At least 1 Years’ experience working in Insurance
  • Customer services experience within an Office environment
  • A Law Degree or Legal Qualification is a strong advantage
  • Excellent written and spoken communication skills