Connecting...

Banner Default Image

Italian Customer Service. Dublin.

Italian Customer Service. Dublin.

  • Location:

    Dublin City Centre

  • Contact email:

    kdempsey@sigmar.ie

  • Sector:

    Multilingual

  • Contact phone:

    +3531 4744630

  • Job type:

    Full Time

  • Job ref:

    KD02112203

  • Salary:

    €30,000

  • Published:

    about 1 month ago

  • Contact email:

    kdempsey@sigmar.ie

  • Consultant:

    Karen Dempsey

Job description

Italian Jobs in Dublin. Italian Customer Care and Compliance Analyst in Insurance.  Located in Dublin City Centre.  Salary 30k.  Permanent with Benefits.

 

About Your New Employer

  • A leading Insurance company
  • Irish Office headquartered in Dublin City Centre
  • They are offering the Hybrid Model with 1 Day in the Dublin City Centre office and 4 Days working from home
  • This job is starting ASAP  

 

About Your Italian speaking Job

  • They are looking for an Italian speaker to join their busy and vibrant team where you will be dealing with customer and analysing their complaints
  • This is a busy and varied role where you will be involved in a variety of areas such as:
  • Analysis – you will be analysing each complaint and taking ownership of each case and analysing the root cause of each complaint and suggest corrective measures to existing processes and suggest process improvements
  • Systems & Processes – each complaint is managed via the internal Database and you will be preparing standard complaints management workflow and processes
  • Reporting – you will prepare a Report of open cases at all levels and compile a country specific dashboard
  • Meetings – you will be involved in Committee Meetings with various Departments to collect all matters that require clarification
  • Quality Process – you will process and monitor all complaints and court cases to ensure they are handled in accordance with company procedures
  • Customer Service – you will respond to the customer respectfully and comprehensively at first contact
  • Legal – You will be liaising with the Legal Department overseas for specific legal advice if the complaint related to a specific legal article or recent regulation or official legislative points.
  • Fees – You will be monitoring case costs of local Lawyers and validate Legal Fees in relation to your Cases

 

What Skills You Need for this Italian Job

  • Written and spoken fluent Italian
  • Written and spoken fluent English
  • At least 2 Years’ experience working in Insurance
  • Customer services experience within an Office environment
  • A Law Degree or Legal Qualification is a strong advantage
  • Excellent written and spoken communication skills
  • Must be living in Ireland or have plans to relocate as this role is starting ASAP

 

What’s on Offer with this Italian speaking Job

  • This Italian speaking Job comes with a salary of 30k plus benefits such as Bonus, Pension, Health Insurance, Holidays, Life & Disability Cover
  • On Job Training

 

What’s Next for this Italian speaking job

  • Please email me Karen Dempsey kdempsey@sigmar.ie and we can arrange a call 
  • Apply now by clicking the “Apply Now” button

 

Why Apply Through Sigmar?

  • We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
  • We’ll provide you with an overview of the jobs market within your industry and help you tailor your jobs search
  • Gain access to exclusive roles that are not advertised elsewhere