Job description

Service Delivery Manager / Dublin (Hybrid) / Full-time / Permanent

About Your New Employer

• Transport service in Ireland

About Your New Role

• You will be responsible for supporting an internal CRM system and related technical solutions
• You will manage day to day assigned IT Service incidents and issues associated with company products
• You will be supporting business function with second level technical support including maintenance of databases
• You will be managing the priority of service incidents to ensure OLA’s and SLA’s are met
• You will own and resolve IT Service incidents and issues in conjunction with colleagues and external suppliers
• You will work closely with the business to capture detailed business needs and requirements and organise into agreed programme/projects of work
• You will be liaising with Third Party suppliers, managing third party relationships and supporting 3rd party software
• You will be providing management with timely & accurate information, advice & solutions in order to meet business objectives

What Skills You Need

• Qualification in Information Technology or related discipline
• 5 years' experience post qualification in systems support and project delivery
• Knowledge in creating/querying databases, basic scripting, writing SQL statements, understanding SQL server
• Experience in application testing, ensuring quality assurance and managing software releases
• Experience with Office 365
• Able to deal with vendors, suppliers and negotiate contract changes
• Excellent communication, interpersonal, relationship management skills

What's on Offer

• Hybrid working
• Competitive salary
• Generous benefits package

What's Next

• Apply now by clicking the 'Apply Now' button, or contact Louise - lomeara@sigmar.ie / 01 4744643
• Or if this isn't the role for you, but you're looking for a new job, get in touch!

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• We’ll help manage your job hunt, strengthen your interview skills and tidy up your CV
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