Job description

IT SUPPORT ENGINEER -  DAILY  RATE CONTRACT - DUBLIN  / HYBRID 

Our Leading Financial Services client is looking for a IT Support Engineer to join their team for an initial 6 Month Daily Rate Contract Role.

What you will be doing

• Act as 2nd Level Support for queries on Clients Technology's IT and non-IT products and services 
• Ensure that relevant information is gathered and maintained as part of the ticket handling process 
• Use an array of relevant software applications, policies and operating procedures to resolve problems to the user's satisfaction 
• Maintain knowledge base to support end-user self service 
• Perform root cause analysis to support continuous improvements in service delivery and customer experience 

What skills you need

• Experienced in the application of commonly used concepts, procedures and IT tools for end-user technical support
• L2 Support with Citrix
• L2 Troubleshooting experience

What’s on Offer

• An initial 6 Month Daily Rate Contract Role
• Negotiable Daily Rates

What’s Next

• Apply now by clicking the “Apply Now" button or call me, Beth Hoare on +353 1 4744600.

Or if the job isn’t quite right but you are looking for something similar, please get in touch