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IT Service Delivery Analyst

IT Service Delivery Analyst

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  • Job type:

    Full Time

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  • Published:

    21 days ago

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  • Consultant:

    Louise O'Meara

Job description

IT Service Delivery Analyst / Dublin (Remote Options) / Permanent

About Your New Employer

  • Online insurance intermediary

About Your New Role

  • You will be managing third party service providers that support the infrastructure services and operations
  • You will be responsible for the service and support in projects 
  • You will be responsible for the overall delivery of IT infrastructure services to the business
  • You will be responsible for Infrastructure security and business continuity i.e. protection against unauthorized access and/or cyber-attacks
  • You will be ensuring ITIL disciplines are followed
  • You will be responsible for project management of infrastructure project activity including preparation of cost benefits analysis for budget decision making
  • You will be working closely with multiple vendors, managing any priority incidents
  • You will be reporting on key performance (SLA) including Major incidents, projects, and planned changed and preparing presentations on these reports to Senior Management as required
  • You will act as an escalation point within the IT Infrastructure Service Support function
  • You will be making recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner

What Skills You Need

  • 5+ years' experience in IT and experience within IT Operations and Service Management, IT Infrastructure Design and Service Delivery
  • Bachelor's degree in business management, computer science, or relevant technical experience
  • Expert knowledge of ITIL disciplines
  • Experience managing 3rd parties and 3rd party delivered services
  • Service delivery experience
  • Strong technical background, experience in Azure, Office 365, Teams and an exposure to infrastructure security
  • Have a strong knowledge of Excel pivot tables and/or Power BI and are experienced in managing data 

What's on Offer

  • Permanent position
  • Remote working options
  • Competitive salary and benefits package

What's Next

  • Apply now by clicking the "Apply Now" button, or contact Louise - / 01 474 4643
  • Or if this role isn't quite right for you, but you are looking for something similar, get in touch!

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